Due to continued growth and expansion into the US, Apexx is in search of an experienced Technical Pre-Sales Manager to collaborate closely with our Co-Founder/President, supporting our Enterprise Merchants in the US. The ideal candidate should have robust technical and analytical abilities, a firm grasp of the eCommerce payments market, and a proven track record in leading a Technical Pre-Sales division for a payment gateway company.

DESIRED BEHAVIORS & COMPETENCIES:

• 5+ years of experience in a Technical Pre-Sales or Sales Engineering role within the eCommerce payments sector.
• Proficiency in Payment Gateways, Cards Payments, Acquiring, 3D Secure, Alternative Payments, Buy-Now-Pay-Later, and other related payment functions.
• Experience working with Enterprise Merchants in implementation, technical account management, or customer success capacities.
• Strong Stakeholder Engagement skills, able to collaborate effectively with senior individuals internally and externally.
• Expertise in working with APIs.
• Proficient in the use of Postman.
• Proficiency in documenting and diagramming end-to-end eCommerce payment flows.
• Experience in any of the following is advantageous:
  • Basic to intermediate SQL skills (MySQL, Snowflake, Postgres).
  • Intermediate knowledge of Javascript, HTML, and CSS.
  • Experience using Grafana.
• Highly self-motivated and proactive.
• Exceptional written and verbal communication skills.
• Process-driven with a customer-centric mindset.
• Maintains meticulous attention to detail in a fast-paced environment.
• Flexible and adept at multitasking.

RESPONSIBILITIES:

• Serve as the subject matter expert for all Technical Pre-sales matters related to our US clients.
• Conduct presentations for key stakeholders.
• Keep internal and external key stakeholders informed about progress, issues, and risks related to implementation and technical projects.
• Collaborate closely with Sales, Implementation, and Operations teams to minimize time-to-live and provide a seamless customer experience.
• Assist merchants with integration and testing.
• Conduct training sessions for APEXX merchant portal users.
• Support merchants through go-live and ramp-up.
• Identify, escalate, and track technical and product issues.
• Assist merchants by leveraging product knowledge and payment industry expertise.
• Develop and maintain a comprehensive understanding of how APEXX products and integrations function end-to-end, based on user and developer documentation and knowledge base articles.
• Collaborate with our product delivery team to comprehend new product releases and their potential impact on customer experience.
• Generate knowledge content for our clients to access online and maintain internal documentation that supports APEXX’s product suite up to date.

ABOUT YOU:

• Aspire for growth Foster your knowledge and inspire your team, as well as other teams, to contribute to our goals.
• Curious with a hunger for learning. Comprehend our customers, product, market, and competition.
• Think holistically. Ability to consider complex products end-to-end and pinpoint challenging areas.
• Provide clear direction and be decisive. Concentrate on delivering what’s truly important and avoid distractions.
• Maintain a calm and measured approach. Capable of working under pressure, multitasking, and consistently meeting tight deadlines.
• Possess strong written and communication skills. Comfortable addressing internal and external stakeholders on challenging matters.
• Driven by data. Capable of thinking both tactically and strategically, with a focus on prioritizing customer value.
• Keen attention to detail. Detail-oriented with excellent problem-solving, analytical, and organizational skills.
• Commercially savvy. Possess a commercial mindset that can identify and optimize opportunities.

Perks and Benefits:

In addition to the chance to work for a tech-scale up with significant responsibility and diverse tasks every day, other benefits include:

Health: Comprehensive health, dental, and vision coverage with Aetna Health Insurance, enhanced adoption, maternity & paternity leave.

Enrichment: Learning and development training, with a $400 yearly budget to bolster your career and advancement. In-house leadership training and monthly lunch and learn sessions, where you can eat lunch and learn from our guest presenter.

Vacation: 20 days of vacation plus bank holidays. We celebrate birthdays! You'll receive additional paid vacation on your birthday. Vacation days increase by one each year after three years with APEXX, and you have the option to carry over five days of vacation to the following year.

Work: Fully remote position with occasional trips to our office at 1 World Trade Center, NYC, and client locations. Flexible hours, and the option to use hot desks in three of our worldwide offices. Our main office is in Farringdon, located in the heart of London's financial district, and we have two offices in India. You also have the choice to work abroad for 2 weeks every month! Enjoy monthly Fireside Chats and learning opportunities, and receive an Apple Mac Laptop and home office equipment.

Social: Monthly team outings & incentives. Recent activities include yoga, break-out rooms, APEXX quizzes, wine tasting, afternoon teas, and golf tournaments.

ABOUT APEXX: 

APEXX is a dynamic Fintech scale-up founded in 2016 with the aim of creating cutting-edge payment technology. Our vision is to be the payment industry's most merchant-centric provider. Through our platform, a merchant can connect via a simple API connection to the world's payment ecosystem, increasing conversion at a lower cost and meeting their entire payments needs. We excel at bringing transparency, efficiency, and competition to the payments market. Moreover, we won the 'Most Disruptive Payment Technology' award in 2018 for the second consecutive year. No other company has ever retained this award, demonstrating that APEXX is at the forefront of what can be achieved in Payments Technology.

The team is incredibly committed and enthusiastic about what we are building - top-of-the-class payments solutions and a valuable business. This enthusiasm is infectious and creates a wonderful office atmosphere. We have a supportive, relaxed yet high-performing, and high-trust culture.

Apexx is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.

We do not accept speculative Resume's or candidate profiles from Recruitment Agencies.