We are looking for a Relationship Manager who will have the responsibility for leading engagements with live APEXX Merchants. The successful candidate will be a servant leader within a customer facing Relationship Management team accountable for the delivery of a world class customer experience and lifetime customer success.

You will be the "go to" person for a number of key merchants, acting as an ambassador for APEXX whilst also championing the needs of the merchants you are responsible for. This is not a sales position, however, there will be responsibility for negotiating contract extensions, or cross selling opportunities.

This role requires expert knowledge of global and local markets, and experience representing digital payments products. It requires experience in relationship management and/or customer success roles focused on value delivery, account growth and customer retention.

APEXX’s customer engagement model reflects our core value of Merchant-centricity and our Relationship Managers are required, and empowered, to exhibit this value in their day-to-day work.

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DESIRED BEHAVIOURS & COMPETENCE

Experience and solid understanding of the payment industry

Experience in a Relationship Management role or similar, engaged with mid-enterprise level, within an E-Commerce Payments Gateway and/or Acquirer organisation

Experienced and comfortable interacting at all levels with diverse roles in a customer organisation; including engineers, product and project managers, risk and compliance managers and executive leadership

Strong relationship building skills coupled with the ability to develop consensus through reasoned negotiation and commitment to data driven objectivity

Experience working for a start-up/scale up would be ideal

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RESPONSIBILITIES

Overall ownership of the relationship with key accounts through servant leadership in delivery of Merchant objectives, account growth targets and key customer satisfaction metrics

Accountable for defining, aligning and executing strategic account plans for your assigned Merchant portfolio

Lead interaction with Merchants as the conduit to the the wider APEXX organisation, and develop a ‘trusted advisor’ relationship with key stakeholders in the Merchant organisation as they define and execute and evolve their Payments Strategy

Deliver Merchant QBR/MSR’S, take ownership of customer renewal/retention and coordinate new project launches for live customers

Collaborate with wider internal teams as required to enhance the quality of the customer lifecycle and realise the APEXX ambition of being the world’s most merchant centric payments provider.

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PERKS & BENEFITS

Aside from the opportunity to work for a tech-scale up, having great responsibility and varied tasks every day, other benefits includes:

Health: APEXX pension scheme with Scottish Widows offering salary exchange, Life Insurance 4x salary & 5 years' salary protection for critical illness, we care package with access to 24 hour GP's globally, Bike 2 work scheme, Enhanced Adoption, Maternity & Paternity Leave

Enrichment: Learning and development training, with a £300 yearly budget, to strengthen your career and progression, leadership in house training and monthly lunch and learn, where you eat lunch and learn with our guest presenter.

Holiday: 25 days holiday plus bank holidays. We love birthdays! - additional paid holiday for your birthday. Holiday increases a day each year after 3 years with APEXX and have the option to carry 5 days holiday over to the following year.

Work: Complete Flexi working locations & Flexi hours with the opportunity to hot desk from three of our global offices. Our HQ is in the popular Fintech hub of Shoreditch, London, option of working 2 weeks a month abroad! Monthly Fireside Chats and learning programs, Apple Mac Laptop and home equipment provided.

Social: Monthly team outings & incentives. Some of our recent ones include: Yoga, Break Out Rooms, APEXX Quizzes, Wine Tasting, Afternoon Tea's, Golf Tournaments.

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ABOUT APEXX

APEXX is a dynamic Fintech scale-up founded in 2016 with the goal of creating cutting-edge payment technology. Our vision is to be the payment industry's most merchant-centric provider. Through our platform a merchant can connect via a simple API connection to the world's payment ecosystem, increasing conversion at lower cost and satisfying their entire payments needs. We excel at bringing transparency, efficiency, and competition to the payments market. What's more, we won the 'Most Disruptive Payment Technology' award in 2018 for the second consecutive year. No other company has ever retained this award and it demonstrates that APEXX is at the forefront of what can be achieved in Payments Technology.

The team is incredibly committed and enthusiastic about what we are building - top of the class payments solutions and a valuable business. This is infectious and creates a wonderful office atmosphere. We have a supportive, relaxed yet high-performing, and high trust culture.

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Apexx is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.

We do not accept speculative CVs or candidate profiles from Recruitment Agencies.

Locations

London Head Office

Remote status

Hybrid Remote

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