At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

The Role

Beam creates impact for those that need it most, this impact is driven by our Operations team. As an Operations Lead, you’ll support a brilliant team of roughly 6 caseworkers (known as Operation Executives) and the amazing people referred to Beam (known as Members) on their remarkable journey out of homelessness and into stable work/housing.

This position offers the unique blend of managing a high performing team that delivers a crucial service, alongside strategising and executing operational change. Both of which impact the lives of hundreds of disadvantaged people on a monthly basis.

Check out the day in the life of an Operations Executive on our instagram page for a glimpse of the incredible work your team will be carrying out daily.

You’ll be

• Creating a positive, impactful working culture - You’ll foster a culture of high performance and top quality support in an emotive and complex environment

• Making lasting change in the way(s) we work - Constantly looking at how we can improve, you’ll hypothesise and run multiple tests to improve our ways of working

• Solving complex problems - no two outcomes are the same, you’ll find creative ways to unblock barriers to entry for various disadvantaged groups, ensuring our support plans are tailored to each member

• Managing a small caseload of members - you’ll manage a small caseload of members, giving an unrivalled lens to the way we work and how we can improve our service

• Leading delivery on our contracts - Collaborating with our partnerships team, measuring performance and delivering to our contracts to provide the critical support our members need

You are

• A people leader - arriving with an impressive background of managing high achieving teams: striking the balance between a positive working culture and a drive to achieve targets

• A developer of talent - you want to get the most out of a diverse team! Our Operations team is made up of people from diverse backgrounds: ranging in age, experience, skills and life experiences

• Entrepreneurial - excited to own an integral part of our service, constantly driven to get things done and lead from the front

• Results driven - Constantly tracking KPIs and OKRs to support your team in achieving social impact targets on a monthly basis

• A problem solver - you thrive on meeting problems with creativity and innovation

• Passionate about our service - a deep desire to revolutionise services for those left behind, excited by the opportunity to empower our people and build a working mode that scales impact

Success looks like

• Over 90% of government contracts fulfilled at all times, meaning members referred are met in line with our SLAs and we are achieving work/housing outcomes consistently

• Your team is impactful, regularly achieving over 75-100+% of stretch targets on a quarterly basis

• Your team is happy, engagement and motivation in your team is scored highly in surveys/feedback

• You make us more efficient, projects you are working on reduce admin time and make us more impactful in the work we do (resulting in more outcomes for our members)

This role might not be for you if

• You don’t like working to targets - We’re aiming to become the global standard for supporting disadvantaged people into life changing employment and housing. We set ourselves ambitious targets to ensure that we continuously level up the impact we create with our partners and members

• You prefer structured environments - Beam is still early in its journey, which means we have many ways to change and improve: things will change quickly as we strive to get better

• You like a slower pace - We’re facing a growing problem which means we have to act quickly. It’s our responsibility to ensure more people are not left behind!

About Beam

We’re a team of over 100 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 63% of people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Compensation & Perks

• Highly competitive startup salary of £45-60k - we're open to hearing from a broad range of experiences
• EMI-qualifying share options
• On-demand therapy, coaching, classes & content - powered by Oliva
• Annual company retreat
  
• New laptop – choose between a MacBook Air or PC
• £500 personal development budget
• 1:1 workplace coaching with More Happi
• Regular team talks from leading UK tech entrepreneurs
• Free subscription to Calm meditation app
• Discounted bike and accessories with Cyclescheme
• Discounted tech products with Techscheme
• Unlimited holiday (we recommend ~25 days + Bank Holidays per year)
• Your own financial well-being coach, through Bippit

Application Process

We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.

1. 30-minute video call with our Talent Manager
2. Timed practical test, giving you a better sense of the role
3. People-related scenarios 
4. 3 final interviews with people at Beam

Applications for the role are considered on a rolling basis and there is no fixed start date. 

Good luck!