Join a unique company that combines the excitement of working in a high-growth tech startup with the fulfilment of creating life-changing social impact

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

About the role

We’re looking for a Housing First Operations Executive (or ‘caseworker’) to transform the lives of disadvantaged people by helping them transition into stable housing.

What’s the role like?

As a Housing First Caseworker, you’ll be at the forefront of Beam’s new Housing First programme in Oxford, designed to support those experiencing homelessness whose needs aren’t met by traditional homelessness services.

You’ll take on the responsibility of managing a small caseload of people referred to Beam, our “members”. You’ll be playing a critical role in supporting these members to sustain stable housing provided by the Council, ensuring they engage with other services and building their independence.

This involves a wide range of support activities tailored to each individual’s needs. You’ll guide clients through the processes of looking after a home, accessing healthcare, and connecting with community services. Equally important, you’ll work to boost their self-confidence and autonomy through personalised coaching, skill development, and encouragement.

You’ll be

Forging strong and meaningful relationships - some members will engage with this service for years giving the opportunity to build back their trust in people and systems
Working in partnership with multiple services - you’ll play a navigator role with your members supporting them in working with drug and alcohol services, housing officers, healthcare and various other services
Wearing your problem-solving hat - the people we support have unique barriers and you’ll constantly find creative ways to overcome them and hunt down the best opportunities for progression
Working towards social impact targets - using our cutting-edge in-house tech tools to progress members towards their goals
Learning fast about social issues - our in-house training will give you new knowledge and skills to motivate and inspire people to realise their potential
Testing new ways of working - great Operations Executives look to supercharge our operational model so Beam will scale to support millions of people

You are

Determined - changing lives is not easy and you’re someone who loves hard challenges
Humble and supportive - your members will have their ups and downs but you’ll stick with them
Emotionally mature and confident - you’ll need to set boundaries and know when to communicate clearly
Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments
An ideas person - you’re driven to find new and better ways of doing things
Willing and able to travel - your members will likely need a lot of in person support across Oxford

You’ll need

Experience working with hard to reach members - ideally you’ll have already worked in a similar role such as rough sleeping outreach or drug and alcohol services
Strong communication skills - you’ll regularly be communicating with a diverse group of members as well as internal stakeholders and our government partners
Experience and comfort with multi-tasking - you’ll need to be comfortable moving forward many people’s cases each week
Compassion for people in tough situations - many of your members will have long histories of trauma that can play out in unexpected way
Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data

Sound like you? Perhaps you don’t feel you tick every box - that’s OK, we encourage those who feel 70/75% confident with the role, to please hit ‘Apply’, especially if you’re excited about helping kickstart a new era of opportunity for those left behind!

About Beam

We’re a team of over 150 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of the people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

Starting salary of £35-45K - highly competitive for tech for good and social impact
EMI-qualifying share options
On-demand therapy, coaching, classes & content - powered by Oliva
Annual company retreat
New laptop – choose between a MacBook Air or PC
1:1 workplace coaching with More Happi
Regular team talks from leading UK tech entrepreneurs
Free subscription to Calm meditation app
Discounted bike and accessories with Cyclescheme
Discounted tech products with Techscheme
Unlimited holiday (we recommend ~25 days + Bank Holidays per year)
Your own financial well-being coach, through Bippit