About Bloom

Join our mission-driven startup revolutionizing career development through personalized coaching experiences.

The Internship

We're seeking a motivated student or recent graduate for a hands-on internship focused on customer engagement and coaching operations support. This role offers exceptional learning opportunities within our lean, high-impact startup environment where you'll gain direct experience in customer success, sales outreach, and coaching program operations.

Working closely with our Coaching Ops lead and affiliate coaches, you'll play a vital role in re-engaging users, gathering customer insights, and supporting the smooth delivery of our coaching experiences.

What You'll Do

Customer Engagement (Primary Focus)

• Conduct proactive outreach calls to re-engage inactive users and understand their coaching journey
• Make cold calls to potential customers to introduce Bloom's coaching experience
• Schedule appointments and consultations with qualified leads for our coaching team
• Handle customer inquiries and address concerns to influence booking decisions
• Build rapport with prospects and existing users to understand their career development needs
• Maintain accurate records of all customer interactions in our CRM system
• Meet daily and weekly call targets and engagement metrics
  

Coaching Operations Support

• Help maintain coaching program documentation and user progress tracking
• Assist with administrative tasks related to coaching delivery and user engagement
• Support data collection and basic reporting on coaching effectiveness
• Coordinate communication between coaching team and customers as needed to drive service improvements and new developments

What We're Looking For

• Current student or recent graduate with excellent verbal communication skills
• Natural relationship-builder with strong interpersonal abilities
• Comfortable making phone calls and engaging with people from diverse backgrounds
• Resilient attitude with ability to handle rejection and maintain professionalism
• Organised and detail-oriented approach to administrative tasks
• Interest in coaching, career development, or customer success
• Basic familiarity with CRM systems and Microsoft Office/Google Workspace
• Proactive mindset with ability to work independently in a fast-paced environment

What You'll Gain

• Real-world experience in customer engagement and sales in a startup environment
• Exposure to innovative coaching methodologies and career development practices
• Direct mentorship from experienced coaching and operations professionals
• Understanding of how coaching programs are delivered and scaled
• Skills in customer relationship management and business operations
• Opportunity to contribute meaningfully to a growing company's success
  

Duration & Commitment

• Paid 3-6 month internship opportunity
• Monday to Friday 9-5pm

Ready to kickstart your career while helping others transform theirs?

We'd love to hear from you.

More about Bloom

Bloom is positioned to become a power brand in Future Of Work; On a mission to deliver ‘CAS’ Coaching At Scale. Our founders Alistair and Jamie have spent more than a decade building successful technology businesses together. Between them, they have created and sold companies to some of the world’s most successful enterprises and in the process have generated more than $1Bn in shareholder return.

Working at Bloom

• A great opportunity to play an integral role in important initiatives and have a meaningful impact
• The opportunity to work on a mission-led, purpose driven product, with a high-performing team
• Huge potential for career development and broad exposure as the company grows
• Plenty of opportunities to socialise and be part of a positive working culture