bloomon stellt die Blumenindustrie auf den Kopf - zum Besseren. Und wie? Indem wir die traditionelle Lieferkette unterbrechen! Wir überspringen die Auktion und den Großhandel, um den Weg für unsere Blumen zu verkürzen. Und wir setzen Technologie, Marke und Innovation ein, um Geschenke und Abonnements zu liefern, die unsere Kunden in ganz Europa begeistern.

Wir starteten 2014 in Amsterdam und schlossen uns 2021 mit Bloom & Wild zusammen, dem am schnellsten wachsenden E-Commerce-Unternehmen in Großbritannien (laut Financial Times). Unsere Gruppe wird von hochkarätigen Investoren unterstützt und beherbergt nun eine Familie von drei starken Marken: Bloom & Wild, bloomon und Bergamotte. Zusammen haben wir mehr als 20 Millionen Bestellungen ausgeliefert (Tendenz steigend!), was uns zum größten Direktversender von Blumen in Europa macht.

Unsere Vision ist es, ein Ziel zu schaffen, um das Leben ein wenig nachdenklicher und schöner zu machen. Und wir werden nicht bei Blumen und Pflanzen aufhören. Beginnend mit der Marke Bloom & Wild erweitern wir unser Geschenkangebot auf andere Kategorien wie Kuchen, Kerzen und Cocktails. All dies ist Teil unseres Ziels, Europas Nummer 1 für Geschenke im Direktvertrieb zu werden.

🛠️ Customer Relations @ Bloom & Wild Group

Wir lieben es, uns um unsere Kunden zu kümmern. Genauso, wie wir unsere Bouquets stets mit frischem Wasser versorgen und viel Liebe in die Arrangements unserer Blumensträuße stecken, kümmern wir uns um unsere Kunden!

Du bist kontaktfreudig, nimmst jegliche Anliegen ernst und liebst es, Lösungen zu finden?

Bereitest du anderen Menschen gerne eine Freude?

Liebst du Blumen und bist an logistischen Vorgängen interessiert?

Du bist pro-aktiv und möchtest gerne in einem dynamischen Umfeld arbeiten?

Dann bist du bei uns genau richtig! Werde Teil unseres Customer Service Teams als Customer Happiness Agent für das deutsche Team.

Du bist bei uns nicht nur für unsere bloomon Kund*innen zuständig, sondern du kümmerst dich auch um Bloom & Wild Kund*innen, da wir mittlerweile eine große Familie sind.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🏡 Belonging at Bloom & Wild Group

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.

🧭 Our ways of working

We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.

🌟 (Some of) The good stuff

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

🌻 Work that works for you

- Flexible working (core hours from 10-4pm)

- Work Abroad for up to 30 days each year

- Share in our success with a choice to take equity options from day 1

- 1 day per year to volunteer on a project that’s close to your heart

- We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement

- Phone allowance

🌴 Time off

- 24 vacation days and an option to buy an extra 5 each year

- Happiness days (1 extra day each quarter for your personal ‘me time’)

- 1 celebration day per year, to celebrate a holiday that’s important to you

- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health and wellbeing

- Mental health support through Open Up, including access to online therapy sessions

- Allies and champions groups

- Mental Health First Aiders and awareness training for our managers

- In person and virtual yoga every week

- Our office kitchen is stocked with healthy drinks and snacks to keep you going

- Workplace pension contributions

🌳 Growth & Development

- A flexible training framework for every stage of your career development through our Bloom & Learn programme

- Internal & external Speaker Sessions on a variety of different inspirational topics.

💐 Moments that matter

- We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,

- A BBQ-worthy rooftop terrace (Amsterdam HQ)

- Social & wellbeing monthly calendar

- We love to celebrate birthdays, anniversaries and other important milestones!

- Summer and End of Year events, team lunches and post-peak celebrations

- Irresistible discounts on our products, blooms & subscriptions!

🫱‍🫲 Getting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.

The majority of our interview process will take place remotely via video. This will involve an initial chat with….

We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.