Site Quality Manager
Bloom & Wild
Quality Assurance
Nuneaton, UK
Posted on Thursday, August 15, 2024
Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
Today we are hiring to strengthen our UK division in our UK innovation center in Nuneaton.
🛠️ Operations @ Bloom & Wild
Our team is organised broadly into three sub-teams, though in practice we all work very closely together:
Flower sourcing, styling and quality - this team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They also manage our inbound supply chain and work closely with our flower supply chain partners to optimise for quality and costs. Within our own and 3rd party warehouses they monitor and optimise for styling and quality.
Warehouse Operations - Across our 3 strong brands we have various warehouses across the EU. The teams based at these sites run our daily production and fulfilment operation of all products we sell. The non-horti procurement of addons and packaging items is also part of the scope of this team. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.
Logistics & 3rd party fulfilment - managing our partially outsourced sourcing, production and fulfilment in the UK and optimising our delivery organisation in all countries we are active in. The team works closely with our carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated COGS.
As the Site Quality Manager you will be based at the Innovation centre which is situated just outside of Nuneaton (UK) and within easy reach of Coventry M6. The Innovation Centre opened in July 2021 and fulfils orders as part of the range expansion plans. You will guide a quality team of 2 at the UIC and work closely with the UIC site management to ensure everyone is aligned and timely informed to be able to act swiftly where required.
💻 What you’ll be doing
As the UIC Site quality manager, you are responsible for the quality of products that leave the warehouse. In essence, you and your team ensure our bouquet longevity promises (8 days at B&W) are being kept throughout this operational environment, and all other (non-perishable) gifting products achieve the highest standards of quality. You do this by managing the quality of our products along the full product lifetime and by driving and facilitating innovations in the UIC together with the Head of the UIC.
Your work comprises off roughly two different parts:
1. Prep for the operational business as usual (~70% of time):
- Prior to production: work closely together with Range who design bouquets, select plants that we will sell and set the range of edible and non-edible add-ons to ensure we can keep our promises. For this you have regular meetings with Range + Buying and you will travel 4-6x per year for 1-2 days to the Netherlands to advise on the final range selection.
- During production: Coach and instruct your 2 quality colleagues that work on the line and/or take care of our perishable stock (e.g. plants and bouquets) such that they can coach the operations colleagues on the line to ensure all that is leaving the UIC is up to our high standards.
- After production: Work together with the Head of UIC to ensure that quality keeps on point. Look into quality issues reported via customer feedback, draw conclusions from these and provide relevant feedback to the team and Head of Quality.
2. Be a key player for UIC innovations (~30% of time):
- You will work closely together with the Head of UIC and with the group’s Head of Quality to drive innovations in the UIC. That can be advising on a proposed new way of producing, advising in setting up a new product line, improving holding times, changing in hydration methodologies, test and advise on new boxes, etc.
✅ You’ll love this role if you…
- A detail focussed Supply Quality Manager with experience in flowers, plants and/or gifting.
- Enjoy taking ownership of product quality and ensuring that high standards are consistently met from start to finish.
- Put customers first, seek to understand what works for them and champion them in your decision making. You do this by analysing customer feedback and driving continuous improvements based on real-world data
- Understand operational processes, and how daily operational business and operational changes can affect quality.
- Thrive on collaborating closely with cross-functional teams, such as Range and Buying, to influence and enhance product selection.
- Are passionate about leading and coaching a team to deliver on bouquet longevity promises and ensuring customer satisfaction.
- Are excited about the opportunity to travel and provide expert advice on final product selections.
- Are motivated by the challenge of solving complex quality issues and contributing to the overall excellence of the organisation.
- Enjoy being a key player in driving innovation. You love to learn and often take initiative to improve things, You enjoy figuring out new ideas, testing, learning and trying new things.
- Have a passion for flowers, plants and gifting in general and the art of ensuring they reach customers in perfect condition.
- Are eager to collaborate with leadership to influence and shape the future of quality management within the organisation.
- Have a collaborative style that enables you to work with a range of different people and teams and allows for open and inclusive discussion
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.
🏡 Belonging @ Bloom & Wild
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.
🧭 Our ways of working
We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.
We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.
Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.
We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other
🌟 Work that works for you
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
Our perks and benefits include:
🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
💛 1 Volunteering day each year
🐣 Enhanced family leave and a workplace nursery scheme
🌱 A flexible training framework for every stage of your career
💐 Irresistible discounts on our products, blooms & subscriptions!
📈 Share in our success with a choice to take equity options from day 1
For more information on our perks & bens, please see www.bloomandwild.com/careers
🫱🫲 Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.
We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.
#Bloom&Wild