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IT Support Engineer

Dataminr

Dataminr

IT, Customer Service
New York, NY, USA
Posted on Saturday, September 9, 2023

See yourself at Dataminr

As an IT Support Engineer at Dataminr, you are the embodiment of Customer-Centricity. You blend a keen technical aptitude with an unwavering commitment to delivering outstanding customer service. Your focus is straightforward: equip Dataminr's team with the tools they need to thrive. With an analytical approach, you tackle challenges head-on, resolving issues that could impede our team’s success. Your flair for proactive communication and clear instruction goes hand-in-hand with your technical skill set, making you an excellent team player. With a well-rounded knowledge of desktop operating systems and cloud platforms, your ability to provide remote assistance demonstrates your adaptability and self-driven nature. This New York City -based role will be in the office 4 days per week and remote 1 day per week.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are 850 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

  • Company paid medical, dental and vision insurance for employees and their dependents

  • Generous PTO, unlimited sick days and remote working options

  • Paid parental leave and family forming benefits

  • Company equity (RSUs)

  • Reimbursements for mental health and wellness apps

*Benefits offered for full-time employment only.

At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, individual learning and development funds, and more.

The opportunity

  • Provide both remote and on-site IT support, ensuring that Dataminr employees experience uninterrupted access to software, operating systems, and hardware.

  • Develop, review, and optimize technical documentation tailored to end-users and IT colleagues.

  • Promptly troubleshoot hardware and software issues, offering swift and effective solutions to Dataminr employees.

  • Image and deploy workstations and laptops for both new and existing team members.

  • Facilitate IT training sessions for new hires, focusing on building success to ensure a seamless onboarding process.

  • Diligently document incidents and resolutions in Dataminr's ITIL-based ticketing system.

  • Oversee localized hardware inventory and communicate procurement requirements, guaranteeing effective inventory management, shipping, and receiving.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

  • Between 3-6 years of hands-on experience in troubleshooting desktop and laptop systems, proficient in MacOS and Windows.

  • Acquainted with remote IT support, capable in screen sharing, phone, and chat assistance.

  • Prior experience in managing and supporting Google Workspace or Microsoft 365 in cloud-first settings.

  • Demonstrable skill in managing multiple priorities and collaborating effectively with team members.

  • Exceptional communication abilities, both written and verbal.

#LI-SM

About Dataminr

Dataminr, the world’s leading real-time information discovery platform, delivers the earliest warnings on high-impact events, emerging risks and other critical business information far in advance of other sources. Recognized as one of the world’s leading AI businesses, Dataminr enables faster response, more effective risk mitigation and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs and newsrooms. Most recently valued at $4.1B, Dataminr serves more than two-thirds of the Fortune 50 and half of the Fortune 100 companies and over 650 newsrooms worldwide.

Colorado, New York, California, Washington only: The salary range for this position is as indicated below. Base salary ranges may vary by geographic location, applicant skills, and prior relevant experience, among other factors.
Colorado: $73,000-$81,000
New York/California/Washington: $81,000-$90,000

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.