DigitalGenius is a CX platform for E-commerce that combines artificial intelligence with process automation and deep integrations to deliver incredible customer experiences to some of the largest and fastest growing E-Commerce businesses in the world. We’re a global team of conscientious professionals committed to driving CX Excellence in E-Commerce headquartered in London, UK with colleagues based across the UK, US, Canada, and Europe.

We’re looking for an experienced Sales Engineer based on the US East Coast who is excited by the opportunity of scaling an AI startup and enjoys helping people, solving problems, and working on interesting projects. You will be helping scale our US customers as well as providing some assistance to our UK team.

As a Sales Engineer, you will partner with our sales and partnership team as a technical resource while engaging with prospective clients. In this role, you will be responsible for understanding potential customers' technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of our platforms and will advise on and design solutions for potential customers.

The opportunity here at DigitalGenius offers an excellent opportunity for rapid career development, reward, and a true exposure into the world of AI.

Responsibilities

• Develop and maintain expertise in feature functionality and practical application of all our product offerings
• Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment
• Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs
• Design, validate and document technical solutions to share with prospective customers
• Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives
• Supporting our implementation manager with the technical work required for pilots
• Helping with training and onboarding new customers
• Training and supporting partners