Head of Clinical
Elder
Head of Clinical
Head of Clinical
About us
We are a fast-growing marketplace revolutionising home care. Our platform uses proprietary technology to connect families and care recipients directly with experienced, self-employed carers, enabling more people to live independently at home for longer. As a marketplace, we empower self-employed carers while ensuring our platform upholds the highest standards of safety, quality, and personalised care.
We are looking for a Head of Clinical to lead our clinical operations, champion safety and quality, and ensure the voice of clinical expertise informs how we build and grow our services.
About You
As a senior leader, you lead by example.
You’re never satisfied with the status quo. You aren’t afraid to ask bold questions and challenge conventional thinking to make care better, safer, and more scalable.
You’ve spent enough time in health & social care settings to understand the complexity and responsibility of delivering safe care, but what sets you apart is your commercial mindset. You instinctively spot opportunities to build for scale and sustainable growth. You thrive at the intersection of clinical excellence and innovation.
You’re just as comfortable being challenged as you are asking big questions. With that, you don’t let regulation become a barrier to progress. You see this as an opportunity to get creative and solve problems.
Above all, you're purpose-driven. You're energised by the opportunity to shape the future of community care models and you're ready to lead a unique clinical team to drive the mission forward.
Role Overview
As Head of Clinical, you will lead the clinical operations of our business, working across quality, safeguarding, compliance, and governance while driving product development and marketplace standards. You will bring clinical credibility and leadership, combined with a commercially-minded approach to help us enable safe and effective care at home, while supporting platform growth.
This pivotal role directly impacts both care recipients and carers, ensuring appropriate and safe care delivery while empowering carers and families with essential tools and guidance for sustainable home care.
Responsibilities
Clinical Leadership & Governance
Lead, mentor, and develop a high-performing team of Clinical Leads, fostering a culture of excellence and continuous improvement.
Lead clinical governance across the platform, ensuring platform activities meet high standards of quality, safety, and trust.
Oversee safeguarding policy and practice, providing expertise on risk and protection of vulnerable adults.
Oversee quality assurance policy and practice, providing expertise on carer quality standards and platform access.
Ensure compliance with relevant regulations while optimising for a tech-enabled and scalable model.
Keep current with legislation and regulation changes, and how it impacts the wider business and general operations.
Quality & Compliance
Monitor and report on quality and safety metrics; lead reviews and responses to serious incidents.
Support regulatory compliance while maintaining operational efficiency and commercial goals.
Product & Platform Development
Collaborate with Product, Engineering, and Design to ensure the platform reflects clinical best practices in care planning, documentation, carer matching, and risk management.
Champion a user-centered clinical perspective to inform digital features that empower customers, carers, and families in managing live-in care safely and effectively.
Help define platform policies that promote appropriate and sustainable care in a self-employed care marketplace model.
Cross-functional Collaboration
Act as a clinical voice in commercial and operational decision-making balancing safety, user experience, and growth goals.
Partner with the Exec, Sales, Marketing, and Service to align messaging, escalation protocols, SOPs, and service standards with clinical best practice.
Represent the business externally in clinical or regulatory contexts as needed.
Essential
Registered clinician (e.g., Nurse, Social Worker) with significant post-registration experience in community, older adult, or domiciliary care.
Tangible experience in clinical governance, safeguarding, and quality improvement.
Commercially savvy: able to apply clinical principles in a pragmatic, scalable, and business-aligned way.
Strong communicator, with confidence working cross-functionally and influencing stakeholders.
Understanding of relevant regulation and law in the UK (e.g. CQC, Health and Social Care Act 2008, Care Act 2014, Mental Capacity Act 2005, CIS, CIW, Right to Work in the UK, DBS, PVG, UK GDPR)
Desirable
Experience in a digital health or health tech company.
Familiarity with self-employed or marketplace models in health or care.
Understanding of relevant digital and data governance in healthcare contexts.
Experience working alongside Product & Engineering teams.
Clinical line management and supervision.
Ai curious.
What We Offer
A high-impact leadership role in a mission-driven, tech-enabled business tackling one of society’s biggest challenges.
The chance to shape how high-quality care is delivered at scale in a new, more flexible model.
Competitive salary and benefits (e.g. private healthcare, WFH set up budget, team socials, 6 weeks WFA).
Flexible, hybrid working.
Benefits
We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:
Competitive Salary + Company Bonus
25 days holiday + bank holidays + 1 extra day holiday for every year worked up to 5 years
Dental and health insurance
Hybrid office (2 days in the office Wednesday & Thursday)
Learning & home office budget
Sponsored quarterly team and company socials
Mentoring and coaching programmes to help you achieve your personal and career goals
Macbook + any particular extras you require
Cycle-to-work scheme
AND a genuine opportunity to be a very key part of a high-growth business
Do something you genuinely care about. Join a diverse team of skilled, passionate and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-ups. Apply today.
Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.
Elder recruits, employs, trains, compensates and promotes regardless of race, religion,
London
Our Perks & Benefits
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Getting set up
You’ll get your very own Mac, and if working from home, we can do a quick assessment to ensure you have everything you need - from screens and keyboards to a comfy office chair.
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Hybrid working
At Elder, you can split your time between working remotely and from our HQ, and you can even work abroad for up to 30 days a year.
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Flexible working hours
Not a morning person? Need to pick the kids up in the afternoon? We’ll help you figure out daily hours that work for you and the business. There are only set shifts for our frontline teams.
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Supporting your wellbeing
You’ll have access to free individual therapy and mental health support sessions via Vitality, and the chance to keep fit and beat the commuter crowds with our cycle to work scheme.
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Free drinks and snacks
We stock our kitchen with plenty of fruit and have unlimited tea, coffee and soft drinks to fuel you up for the day. Plus, on Fridays, we keep the beer fridge full to get the weekend started.
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Pay for new parents
Whether you or your partner is having a baby, or you have decided to adopt, we give new mums and dads 12 weeks of flexible parental cover at full pay.
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Rollover holiday time
We all need a good break, so with Elder you’ll get 25 days off a year, plus bank holidays. If you don’t use them all up, you can carry some over to the next year too.
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Pension scheme
Working in the care sector means we know the importance of getting our finances in shape for when we’re older. It’s why we help contribute towards your pension.
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Stock options
You do your share of the work, so it’s only right that you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.
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Inspiring learning and CSR
From guest speakers on LGBTQ initiatives and mental health to interactive workshops and weekly spotlights, we love to share knowledge, raise awareness and shake up unconscious bias.
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Growth and personal development
You’ll have access to 100’s online courses via e-learning platforms, the chance to take part in our internal Mentoring Programme, as well as daily opportunities to learn about real-life business in a disruptive scale-up, and grow and contribute beyond your role.
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A jam-packed social calendar
Whether it’s down the pub after work, at your team’s sponsored quarterly social, or at an annual offsite Elder party, you’ll really get to know everyone
at the company. -
Exclusive discounts
From coffee and cinema tickets to phone contracts and Apple gadgets, our Perkbox discounts can help to make your money go a bit further.
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Cycle-to-work scheme
With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work. -
Referral scheme
Know someone who would be a brilliant fit here at Elder? As an Elder employee, you can earn bonuses each time you successfully refer a new member of the team.
Workplace Culture & Diversity
A vibrant community with care at its heart.
Our people aren’t just part of a team, they’re part of something bigger. We’re a close-knit group on a mission to reinvent what it means to age.
Elder is built around the idea that everyone should keep control, choice and independence throughout their lives. This doesn’t just apply to our customers, but to everyone who works with us too. We’re big believers in giving everyone the space, and the support they need to run with their own ideas, and ultimately shine.
It’s something that’s helped us to evolve a positive and welcoming too. Whether it’s through our weekly company catch-ups, team spotlights, or our social events, bringing people together allows us to celebrate different perspectives, experiences and talents – ensuring everyone feels like a true part of the team.
Head of Clinical
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