Customer Support Agent, London
MUBI
This job is no longer accepting applications
See open jobs at MUBI.See open jobs similar to "Customer Support Agent, London" MMC Ventures.Please note, our ideal start for this candidate is October, 2024
About MUBI
MUBI is a global streaming service, production company and film distributor dedicated to elevating great cinema. Our mission is to create, curate, acquire and champion visionary films, bringing them to audiences all over the world.
To make this possible, we’ve brought together a team of ambitious and passionate people who have influenced the biggest community of film lovers, anywhere. Today, we’re ~250 employees around the world, including London, New York, Los Angeles, Mexico City, Buenos Aires, Rio de Janeiro, São Paulo, Paris, Rome, Bologna, Vienna, Berlin, Cologne and Istanbul.
MUBI is a hybrid-remote company and requires its team members to come into the office 2-3 days a week if they’re located near an office. Ideally, this person will be based in or around London to work on a hybrid basis.
About the Role
We’re at an exciting time at MUBI, where our subscribers are growing, and we’re looking for someone to join our Customer Support team to manage their enquiries and support the overall team to bring the best streaming experience to our subscribers all around the globe.
We are looking for someone based in or around London.
You will focus on
You’ll work closely with our Content, Marketing and Engineering teams, advocating for the subscriber experience
You'll contribute to our customer feedback loop, and work with colleagues across the business to help build the best possible product
Assisting our subscribers with an array of technical enquiries, general feedback, and other questions via e-mail and other platforms
Build and maintain good relationships and communication with other departments as necessary to ensure complete, accurate and timely resolution of customer issues and enquiries
Coordinate with our Engineering and Product teams on workflows and product-related matters
What you will bring
Essential requirements
You’re in the UK, ideally in or close to London
Our subscriber base is global, so our ideal candidate will be fluent in both written and spoken English and another language (Italian is a priority)
Organised, punctual and patient
Desired requirements
You’re passionate about film and MUBI’s mission to elevate great cinema
You have experience navigating complex issues, often through ambiguity, and approach problem-solving for customers in a thoughtful, empathetic way
A team player with a can-do attitude
Impeccable attention to detail
You have a willingness to accept coaching and feedback
If working on a wide range of interesting, impactful projects with a world-class team excites you, then we want to hear from you!
We want to make cinema accessible to everyone. We believe people from different backgrounds bring different ideas that foster innovation and engagement, allowing us to attract great people to develop the best experience for our users.
MUBI Group Companies are committed to being an Equal Opportunity Employer. That means it's our responsibility to ensure that all candidates are not discriminated against in our hiring processes and our employment decisions based on their race, color, religion, nationality or ethnic origin, age, gender identity or expression, sex, marital status, physical or mental disability, socioeconomic background, sexual orientation, family or parental status, or any other applicable characteristic.
This job is no longer accepting applications
See open jobs at MUBI.See open jobs similar to "Customer Support Agent, London" MMC Ventures.