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Customer Support Agent, London



Customer Service
London, UK
Posted on Thursday, June 27, 2024

Please note, our ideal start for this candidate is October, 2024

About MUBI

MUBI is a global streaming service, production company and film distributor dedicated to elevating great cinema. Our mission is to create, curate, acquire and champion visionary films, bringing them to audiences all over the world.

To make this possible, we’ve brought together a team of ambitious and passionate people who have influenced the biggest community of film lovers, anywhere. Today, we’re ~250 employees around the world, including London, New York, Los Angeles, Mexico City, Buenos Aires, Rio de Janeiro, São Paulo, Paris, Rome, Bologna, Vienna, Berlin, Cologne and Istanbul.

MUBI is a hybrid-remote company and requires its team members to come into the office 2-3 days a week if they’re located near an office. Ideally, this person will be based in or around London to work on a hybrid basis.

About the Role

We’re at an exciting time at MUBI, where our subscribers are growing, and we’re looking for someone to join our Customer Support team to manage their enquiries and support the overall team to bring the best streaming experience to our subscribers all around the globe.

We are looking for someone based in or around London.

You will focus on

  • You’ll work closely with our Content, Marketing and Engineering teams, advocating for the subscriber experience

  • You'll contribute to our customer feedback loop, and work with colleagues across the business to help build the best possible product

  • Assisting our subscribers with an array of technical enquiries, general feedback, and other questions via e-mail and other platforms

  • Build and maintain good relationships and communication with other departments as necessary to ensure complete, accurate and timely resolution of customer issues and enquiries

  • Coordinate with our Engineering and Product teams on workflows and product-related matters

What you will bring

Essential requirements

  • You’re in the UK, ideally in or close to London

  • Our subscriber base is global, so our ideal candidate will be fluent in both written and spoken English and another language (Italian is a priority)

  • Organised, punctual and patient

Desired requirements

  • You’re passionate about film and MUBI’s mission to elevate great cinema

  • You have experience navigating complex issues, often through ambiguity, and approach problem-solving for customers in a thoughtful, empathetic way

  • A team player with a can-do attitude

  • Impeccable attention to detail

  • You have a willingness to accept coaching and feedback

If working on a wide range of interesting, impactful projects with a world-class team excites you, then we want to hear from you!

We want to make cinema accessible to everyone. We believe people from different backgrounds bring different ideas that foster innovation and engagement, allowing us to attract great people to develop the best experience for our users.

MUBI Group Companies are committed to being an Equal Opportunity Employer. That means it's our responsibility to ensure that all candidates are not discriminated against in our hiring processes and our employment decisions based on their race, color, religion, nationality or ethnic origin, age, gender identity or expression, sex, marital status, physical or mental disability, socioeconomic background, sexual orientation, family or parental status, or any other applicable characteristic.