Client Delivery Manager
How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.
The role in a nutshell:
As a Client Delivery Manager, you'll be the vital link between our clients and our operational teams. Your responsibilities include ensuring strong, lasting client relationships, overseeing client accounts, and driving continuous process improvement for top-notch service delivery.
How you will make a difference:
Developing and maintaining collaborative relationships with clients. Serve as primary contact for both clients and internal stakeholders for all issues related to service delivery.
Leading client calls including business reviews, account planning, and transformation projects.
Taking ownership and accountability of client relationship health, reviewing areas of risk, using available account data to make informed decisions, driving process improvements for client satisfaction and internal KPIs.
Demonstrating ability to understand client needs/requirements, and translating them into detailed plans, dashboards, and timelines. Translating client’s needs into operational tactics.
Ensuring customers are informed of SG products and services, from implementation to ongoing operations. Showing initiative on evaluating best solutions and accountability for its implementation.
Facilitating a collaborative and solution-oriented working environment across internal teams (Account Management, Operations, and Product Marketing). Ensuring delivery meets or exceeds our standards.
Serving as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
Ensuring that improvement items and root cause correction/prevention are owned by the appropriate internal team.
What will give you an advantage:
4+ years of Service Delivery/Client Account Management expertise preferably in payroll or HR technology/services.
Solid understanding of the principles of service delivery. Proven track record in development and execution of client improvement/client account plans. Solution oriented mindset.
Proven expertise in cultivating and sustaining robust, enduring relationships internally and externally.
Strong listening, negotiation, and presentation skills both written (PowerPoint, email) and verbal
Desire to deliver excellent customer service, ability to provide mentoring to internal teams on delivery/customer service approach.
Experience working in a remote environment with globally disbursed teams and clients.
Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.
Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
Bonding Leave: Enjoy paid leave to bond with your new family member.
2 Charitable Days: Contribute to causes you believe in.
Reward & Recognition Program: Be rewarded for your success and championing our values.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Why become a Guardian:
International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
To apply, please click on the following link. We wish you the best with your application. Should your application meet the position's requirements, we will be in touch to arrange the next stage, or we will update you if you have been unsuccessful.
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.