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HR Services Team Manager (1 Year Fixed Term)

Safeguard Global

Safeguard Global

People & HR
Posted on Wednesday, November 1, 2023

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

This Role in a Nutshell:

The HR Services Team Manager is a key position taking responsibility for delivering high quality HR Services, managing and coordinating GEO HR Services team regionally when performing daily activities between the GEO business and In-Country Experts, Clients, and Workers to effectively onboard new workers.

The Manager HR Services will oversee the HR Services team regionally, ensuring HR Services teams perform the scope of work effectively while delivering exceptional service to existing and future customers. Your main role is to become a strategic partner to sales, marketing, onboarding and other teams to meet corporate business targets.

In this role, you will lead a team of HR professionals that are responsible for providing professional, legally compliant Human Resource Service to a wide range of global clients for your designated region(s) and the Company, adhering to policies, processes, procedures, guidelines and objectives in order to mitigate commercial risk.

How you will make a difference

  • Managing end-to-end regional HR Services operations, overseeing workstreams, schedules to ensure the timely and accurate provision of complex, in-country client/employee relations services, while applying employment law within the region(s), together with commercial knowledge in order to recommend solutions and implement changes in order to mitigate commercial risk.

  • Directing and/or managing all activities associated with GEO HR Services within the region(s), including developing and implementing policies and procedures, developing and implementing best practices, key performance indicators and SLA metrics for the team.

  • Identifying ways to increase efficiency across the department and to facilitate accelerating development and long-term success.

  • Supervising the team members, ensuring they advise, support, educate and train clients on regional law, benefits (statutory and additional), Health and Safety, terms and conditions, immigration rules and knowledge share best practice.

  • Ensuring team KPI and satisfaction metrics are achieved (includes ticket management, responsiveness, and accuracy).

  • Evaluating overall performance by gathering, analyzing, and interpreting data and metrics.

  • Ensuring budget adherence and escalations are managed timely and appropriately.

  • Overseeing customer support processes and organizing them to enhance customer satisfaction.

  • Ensuring that the GEO HR Services team is engaged in their work, effectively manages their performance and supports the team in their professional development. Organizing Team and individual performance (1:1’s, team meetings, reviews, goals).

  • Supporting all internal and external audit requests (technology and process audits).

  • Cooperating with Safeguard HR, as and when required, with regard to new, or changes to existing employment law.

  • Adhering and demonstrating the Safeguard Global Company Values at all times when supporting Clients/Workers and Team members.

What will give you an advantage:

  • Bachelor's degree in Human Resources, Business Management, or a related field, combined with relevant experience in a similar role.

  • 4+ years of leadership experience in Human Resources Management.

  • Fluent English verbal and written

  • Profound knowledge of process management and the ability to measure and enhance team performance using key metrics.

  • Prior experience in managing Global Teams is a valuable asset.

  • Proficiency in global knowledge management and HR Information systems.

  • Demonstrated comfort with ambiguity and the ability to apply sound judgment to resolve complex issues while influencing to achieve positive outcomes.

  • Experience in providing guidance on the application of Labor Law knowledge and effectively managing intricate Employment Relations Issues.

Why become a Guardian:

International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.

Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

We appreciate you: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Next Steps:

To apply, please click on the following link. We wish you the best with your application. Should your application meet the position's requirements, we will be in touch to arrange the next stage, or we will update you if you have been unsuccessful.


At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.