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Client Delivery Team Manager

Safeguard Global

Safeguard Global

Multiple locations
Posted on Thursday, November 16, 2023

How would you like to team up with colleagues from the Americas, Europe, and Asia? 🌎 Forget set-in-stone working hours and rules. Instead, choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell

The key responsibility of the Team Manager of Service Delivery is to provide tactical management, support and governance across the team. This includes all areas of the team’s services including service management, incident and change management, continual service improvement, and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

The role exhibits advanced wide-ranging client service experience, using in-depth professional knowledge, acumen, service delivery concepts and company objectives to develop, resolve complex service delivery related models and procedures. The role provides solutions to issues in creative and effective ways.

Spanish, French and/or Dutch language is a plus; English is required.

How you will make a difference:

  • Manage a team of Client Delivery Managers, provide coaching and counselling of team members; maintain a positive work environment and providing advice.

  • Follow GEO Operations/Client Delivery practices and well-defined management precedents. Ensure team performs the scope of work effectively while delivering exceptional service to existing clients.

  • Take actions to increase teams’ productivity and ensure smooth teams’ functioning by continuously evaluating and improving processes to facilitate that services are delivered efficiently and effectively. Identifying areas within the team workflow, and assignments where continuous improvement can be applied.

  • Apply into practice skills on setting goals and objectives, and facilitate the team’s objectives delivery, building good relationships with key stakeholders, setting customer service expectations, and ensuring targets, KPI’s, budgets and SLAs are achieved.

  • Be responsible for employee’s performance reviews, pay reviews, and have employment/termination decision making authority

What will give you an advantage:

  • Client services related experience and team management experience, preferably in HR technology/services.

  • Experience managing a team in a remote environment, with globally disbursed teams and clients.

  • Developing knowledge of management concepts and practices performance management, employee development and training.

  • Demonstrated track record of developing service delivery excellence, sales collaboration and a growth mindset within a team.

  • Excellent verbal and written communication skills, with the ability to build and maintain strong relationships across teams, both internally and externally.

  • Ability to work in a fast-paced environment by prioritizing situations which require a sense of urgency.

  • Collaboration, influencing skills and the ability to work well within a team.

  • Spanish, French and/or Dutch language is a plus; English is required.

Why become a Guardian:

🌎 International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

🧑‍🤝‍🧑 Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

🕐 Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

🕮 Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.

✨Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.

As a Work in Any Way company ─ which means we let you decide where and how you work ─ we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.

For more information about our solutions, visit:

Next Steps:

To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.