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Client Delivery Manager

Safeguard Global

Safeguard Global

This job is no longer accepting applications

See open jobs at Safeguard Global.
Marketing & Communications
Multiple locations
Posted on Saturday, January 20, 2024

Client Delivery Manager - Remote

How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

This Role in a Nutshell:

The Client Delivery Manager key responsibility is governance across all areas of client services. Responsible for client account oversight with a focus on continual process improvement, ensuring the highest level of operational service delivery.

The role exhibits complete knowledge and a full understanding of the payroll or HR technology/ Service Delivery field.


***Important: Just EST and CST time zone applications will be considered.

In this role you will:

  • Develop and maintain collaborative relationships with clients. Serve as primary contact for both clients and internal stakeholders for all issues related to service delivery.

  • Lead client calls including business reviews, account planning, and transformation projects.

  • Take ownership and accountability of client relationship health, review for areas of risk, and partner with internal stakeholders.

  • Use available account data to make informed decisions, drive process improvements for client satisfaction and internal KPIs.

  • Demonstrate ability to understand client needs/requirements, and translate those into detailed plans, dashboards, and timelines.

  • Ensure that customers are informed of SG products’ features and capabilities, how to use our products to achieve their goals.

  • Facilitate a collaborative and solution-oriented working environment across internal teams (Account Management, Operations, and Product Marketing).

  • Ensure delivery meets or exceeds our standards.

  • Serve as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.

  • Ensure that improvement items and root cause correction/prevention are owned by appropriate internal team.

The ideal candidate will have the following knowledge, skills, and experience:

  • Demonstrated experience of service delivery/client account management expertise in payroll, HR technology/services and/or Outsourcing of Accounting services.

  • Solid understanding of the principles of service delivery. Proven track record in the development and execution of client improvement/client account plans. Solution-oriented mindset.

  • Demonstrable relationship building service skills with the ability to build and maintain strong lasting relationships both internally and externally.

  • Desire to deliver excellent customer service, ability to provide mentoring to internal teams on delivery/customer service approach.

  • Strong listening, negotiation, and presentation skills both written (PowerPoint, email) and verbal

  • Experience working in a remote environment with globally disbursed teams and clients.

US Benefits

  • Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
  • Bonding Leave: Enjoy paid leave to bond with your new family member.
  • 2 Charitable Days: Contribute to causes you believe in.
  • Reward & Recognition Program: Be rewarded for your success and championing our values.
  • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
  • Healthcare plan: Plan starts on day one.
  • 401K with up to 4% company match

Why become a Guardian:

🌎 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

🧑‍🤝‍🧑 Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.

🕐 Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.

🕮 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

✨Valuable Experience: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.

For more information about our solutions, visit: www.safeguardglobal.com

Next Steps:

To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

This job is no longer accepting applications

See open jobs at Safeguard Global.