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VP of Account Management

Safeguard Global

Safeguard Global

Sales & Business Development
Multiple locations
Posted on Wednesday, January 31, 2024

VP of Account Management


Are you interested in a fast-growing business environment and have an entrepreneurial mind-set? Do you have a proven track record of developing and managing a team of hard-working and driven individuals?

At Safeguard Global, our vision is to forever transform the way people work around the world. We are a leading HR and Payroll outsourcing company on a mission to equip our clients to adapt to an ever-shifting global market. With over 900 clients and across 15 global offices, we enable organizations to hire, onboard and pay employees in more than 165 countries. Whether it is
helping companies become multi-national powerhouses or taking care of payroll for organizations as they expand, Safeguard Global is here to help.

The VP of Account Management leads a team of global account management and client success professionals for all of Safeguards clients and oversees all account management functions for the company. This key leadership role will be responsible for building and managing a high-performing team of client sales professionals, providing support, mentorship, and guidance to ensure meeting and exceeding required sales and revenue retention targets.

To be successful in this role, the VP of Account Management must assist with the growth and development of their teams. This role will serve as the direct point for questions and escalation from all account managers and client success advisors. This position will also implement/devise creative strategies to help drive daily, weekly, and monthly growth and success for their teams.

Key Responsibilities
• Achieve cross sell, growth/retention and profitability targets and customer satisfaction levels.
• Build and manage a high-performing team of Account Managers (AMs) and Strategic Account Managers (SAMs), each with their own client pools, to drive retention and growth within their pools.
• Elevate Safeguard’s Client Sales strategy and methodology, and build a prescriptive, scalable customer success motion to best support our customers
• Be an inspirational leader – hire and develop world class talent, creating an inclusive culture that inspires people to do their best work
• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer
• Develop, in conjunction with the US Sales Managers, a strategic plan for the Account Management and Client Success Advisor teams, including hiring, productivity targets, etc.
• Develop client account profiles, account mapping, and retention plans for the existing client base
• Recruit, train and lead a team of account management professionals.
• Assist with the establishment and documentation of process development and training materials
• Drive high energy from the team and promote productivity
• Be a positive influence on the sales floor and a role model for the company culture and in appropriate work ethics and process.
• Assist with monitoring of team activities and escalate team issues to the manager when needed
• Support front line leaders with one-to-one meetings with each AM and SAM once per month and lead weekly team meetings within our global client sales organization
• Achieve and exceed assigned sales quotas/ targets
• Plan and direct sales activities to agreed targets
• Be a key member of the leadership team, contributing to business success and growth
strategies at large.


Requirements:
• 10+ years of account management required, ideally within the Employment, Payroll,
HR Tech or similar market sectors
• 5+ years of global sales management experience required
• 3+ years of 2nd line management experience required
• Led large AM/CS organizations managing $100M+ in revenue
• Strong operational discipline and track record of leading teams against specific KPIs
• Outstanding consultative selling abilities and excellent interpersonal skills with executive
level customers and partners. Knowledge of the Challenger Sale is preferred
• Work in close collaboration with cross-functional partners to define the ideal customer journey, value delivery methodology, metrics, and operational models
• Experience growing and scaling domestic and international teams with deep
understanding of the unique dynamics of different global markets and cultures
• Ability to work collaboratively with colleagues and staff to create results-driven, team-oriented environment
• Work requires a high standard of professional presentation, verbal and written communication skills
• Ability to participate in and facilitate group meetings
• Requires a willingness to work a flexible schedule
• Some travel may be required

US Benefits

  • Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
  • Bonding Leave: Enjoy paid leave to bond with your new family member.
  • 2 Charitable Days: Contribute to causes you believe in.
  • Reward & Recognition Program: Be rewarded for your success and championing our values.
  • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
  • Healthcare plan: Plan starts on day one.
  • 401K with up to 4% company match

Why become a Guardian:

🌎 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

🧑‍🤝‍🧑 Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.

🕐 Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.

🕮 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

✨Valuable Experience: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.

For more information about our solutions, visit: www.safeguardglobal.com

Next Steps:

To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.