Service Delivery Team Manager
At Safeguard Global, our vision is to forever transform the way people work around the world. We equip businesses, large or small, with the necessary expertise, technology, and service to adapt and thrive on the global market. With over 1600 employees (aka "Guardians") superbly organized across 25 countries, we enable organizations to hire, onboard, manage and pay workers across the globe. Whether it is helping companies become multi-national powerhouses or taking care of payroll for organizations as they grow, over 1300 clients trust us to help them expand to over 165 countries.
How you will make a difference:
Build and manage relationships with key clients and internal stakeholders
Develop action plans to continuously monitor and improve client satisfaction and to gain / maintain client reference support
Adherence to responsibilities within the company Client Engagement Model
Drive contract and commercial management for assigned clients
Manage, support, and collaborate on the implementation and ongoing delivery of the total contract commitment
Identify business expansion opportunities and coordinate the provision of new services to client
Timely and accurate reporting of account financial performance and commercial status to all relevant stakeholders
Drive financial efficiency throughout the account
What will give you an advantage:
3 – 5 years of experience in a direct client engagement / relationship management role
Proven experience in influencing and driving successful outcomes for clients
Strong communication skills (oral and written); English language is mandatory
Ability to effectively engage and establish relationships at all levels of a client organization (payroll level to C suite)
Knowledge or experience with HR/Payroll industry practices preferred
Client Service Skills
Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
Bonding Leave: Enjoy paid leave to bond with your new family member.
2 Charitable Days: Contribute to causes you believe in.
Reward & Recognition Program: Be rewarded for your success and championing our values.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Why become a Guardian:
International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.