Build the future you want

Join the companies disrupting their industries

Credit Control Supervisor

Safeguard Global

Safeguard Global

People & HR, Operations
Multiple locations
Posted on Wednesday, May 8, 2024

Credit Control Supervisor

Ready to join the future of work?

Come join a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩

Our growing company is looking for a Credit Control Supervisor to supervise a small team of Credit Controllers focused on collections, invoice support, and related activities while also maintaining an assigned base of clients.

The successful applicant will possess strong critical thinking and decision-making skills. Your work will play a major role in maximizing revenue and mitigating credit risk. The ideal candidate will be excited to collaborate with our finance, operations, and sales departments to implement an effective credit control system and resolve collection issues. You should have experience of interacting and working with customers to ensure their needs are met and their credit fits in with the current risk portfolio. You should also understand when it’s appropriate to renegotiate payment plans. Credit Control Supervisor should be prepared to provide financial reporting and analysis to stakeholders, obtain feedback and make appropriate improvements.

Key Responsibilities:

    • Supervise a team of credit controllers
    • Manage outstanding debt for assigned client base through collections best practice.
    • Follow up on overdue invoices working with client to resolve invoice issues or discrepancies.
    • Supervise a team of credit controllers. Monitor team performance, ensure appropriate action is taken to resolve aged debt, provide weekly status reporting to leadership and stakeholders
    • Create procedures and policies that ensure timely payments while maintaining a high level of customer retention
    • Ensure credit and collection policies and procedures are followed within the team
    • Preparation of statements, client status reports and all relevant information as required
    • Conducting regular debt review meetings with key stakeholders
    • Managing the customer relationships and responding to internal and external queries in a timely manner.

Skills and Experience Required:

    • Supervisory experience
    • Proven track record of making successful credit decisions.
    • Excellent customer service skills, teamwork, organization and communication skills
    • Positive and a very strong, can-do attitude
    • Ability to pursue external and internal contacts in a professional and organized manner, along with working from their own initiative to keep aged debtors to a minimum.
    • Strong analytical skills and an eye for detail.
    • Ability to own the whole process, operating in a structured and organized way.
    • Ability to work in harmony with other team members and use own initiative for broadening own expertise and experience.
    • Accurate, efficient and organized with the ability to prioritize tasks as needed
    • Ability to maintain strong relationships with external clients and internal colleagues
    • Experience using Microsoft Office software, with a focus on Excel
    • Fluent in written and spoken English

Who we are and what we do:

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️

Our Global Benefits

  • 👨‍💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
  • 🧑‍🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
  • 🎁 2 Charitable Days: Contribute to causes you believe in.
  • 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
  • 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

  • ️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
  • ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
  • 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work!



At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.