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HR Services Manager

Safeguard Global

Safeguard Global

People & HR
Egypt · Remote
Posted on Wednesday, June 5, 2024

Ready to join the future of work?

Come join a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩

(*some of our roles are completely remote while some roles may require a remote first- hybrid workstyle, where you may be required to be in office once or twice a week – we are happy to clear this up on our initial call with you )

How you will make a difference:

The HR Services Manager is a pivotal role where you will be the primary contact for global clients, providing expert guidance on local Employment Laws and ensuring a seamless worker life cycle. As the local HR Services ambassador, you'll embody the essence of our services in the community, fostering positive relationships with both clients and workers. This role may extend to other countries based on business requirements, offering a unique opportunity to influence and enhance our global HR services. If you're passionate about client interaction, expert advice, and ensuring a top-notch worker experience, we invite you to apply for this impactful role.

1. Onboarding Excellence:

  • Ensure a smooth onboarding experience for all GEO workers by engagement in all steps of the onboarding process & attentive contact with the worker.
  • Ensure the development and maintenance of comprehensive contracts, adhering to legal compliance.

2. Worker & Client Satisfaction and Progression:

  • Thoughtfully analyze feedback surveys, utilizing the gathered information to drive continuous improvement initiatives.
  • Foster a culture of active engagement with workers & clients, valuing their input and insights.

3. Offboarding Management:

  • Minimize offboarding risks through effective management of both voluntary and involuntary worker exits, including retirements.
  • Ensure positive offboarding experiences for workers and clients by proactively providing clear and timely information to international clients from the start.

4. Market Competitiveness:

  • Proactively enhance the local market's competitiveness and appeal to workers by providing guidance on benefits and other local considerations.
  • Identify and address gaps in processes, recommending changes to enhance competitiveness and mitigate risks.

5. Service Quality and Compliance:

  • Ensure high-quality service and advice within Service Level Agreements (SLAs).
  • Take complete ownership of local market processes and results.
  • Apply and update HR policies, procedures, and work conditions as needed, ensuring communication and compliance.

6. Payroll Support:

  • Manage supplementary payroll tasks alongside other responsibilities, actively assisting the Payroll team from a local perspective.

7. Project Management:

  • Manage complex HR projects and issues, including Performance Management, terminations, and transfer of employment.
  • Participate in different projects as assigned by the immediate line manager.

8. Continuous Improvement:

  • Proactively identify gaps in processes and recommend/implement changes to mitigate risks.
  • Support the team and line management with regular updates on employment law.

9. Communication and Collaboration:

  • Collaborate with and support local sales and cross-functional teams, providing insights and guidance from the local market perspective.
  • Engage in seamless collaboration with global teams on various projects and initiatives, contributing valuable local expertise for successful outcomes.

What will make you stand out:

  • 5-6 years local Labor Law Experience
  • HR or related field education, university preferred
  • Confident and fully autonomous in broad HR aspects
  • Fluent in local language & English is essential
  • Problem-Solving & deadline oriented.
  • Recognized interpersonal skills, team spirit and collaboration skills
  • Service & customer focus

Who we are and what we do:

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

Our Global Benefits :

  • Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.

  • 🧑 Bonding Leave: Enjoy paid leave to bond with your new family member.

  • 2 Charitable Days: Contribute to causes you believe in.

  • Reward & Recognition Program: Be rewarded for your success and championing our values.

  • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

  • Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian:

  • International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

  • Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.

  • Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work!

#LI - PK1
#LI - remo

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.