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GEO Client Support Specialist

Safeguard Global

Safeguard Global

Customer Service
Costa Rica
Posted on Tuesday, July 2, 2024
Why join Safeguard Global?

We want to help you “Work in Any Way - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. 🚀

Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You.

As a GEO (Global Employment Outsourcing) Client Support Specialist you will need to manage the life cycle of each workers employment with Safeguard Global. Key priorities for this position include day to day query management, Communicating compliantly with internal/external providers, and ensuring timely worker payments. Managing a portfolio of clients to ensure worker/client satisfaction, providing exceptional service to clients queries and resolution within set KPI’s.

How you will make a difference:

  • Manage end to end life cycle for Safeguard Global’s workers/clients post onboard.
  • Maintain all relevant worker documentation through the life cycle of employment.
  • Attend client calls proactively and as needed.
  • Ensure necessary benefits are finalised if not completed during Implementation.
  • Monitor and maintain benefits during life cycle of employment for each worker.
  • Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation.
  • Working with clients to obtain/relay expert in-country requirements during workers life cycle.
  • Point of contact for client queries.
  • Ensure payment accuracy in a timely manner for payroll.
  • Working with Credit Control and other internal teams to ensure no debt on client accounts.
  • Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
  • Day to day HR related service to client, advise on compliant HR related queries.
  • Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.

What will make you stand out:

  • One to three years of working experience
  • Excellent written and oral communication skills in English
  • Ability to multi-task and prioritise workload
  • Self-directed individual with initiative
  • Good attention to detail and excellent organization skills
  • Ability to build good working relationships
  • Client focused

Who we are and what we do:

Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. 🌎

Our Global Benefits

  • 👩💻 Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.

  • 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.

  • 🎁 2 Charitable Days: Contribute to causes you believe in.

  • 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.

  • 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

  • 🌏 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

  • Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.

  • 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work! 🌐

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.