Key Accountabilities:

Customer:

• Day to day management of customers; to provide excellent service
• Timely and accurate facilitating of customer payrolls
• Ownership and management of customer queries in a timely fashion

Teamwork:

• Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
• Identify improvement opportunities; people, processes, resources, etc
• Ensure all processes and procedures are followed and developed
• Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
• Ensuring customer satisfaction in line with SGWI’s vision and values
• Ensuring payments to employees/ authorities are made accurately and on time.
• Front line liaison with the Country Partner network to ensure service quality and timely responses to SGWI customer questions/ queries.

Key Responsibilities:

• Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service.
• Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll.
• Keying Payroll Changes – hours worked, change of address and so on
• Sending payroll output to a customer for checking and approval
• Handling and answering customer questions/ queries within an agreed timeframe.
• Coordinate year-end payroll processes, including the production of annual tax statements and compliance reports for India.
• Coordinate payroll data integration between HR systems and local payroll systems, ensuring data accuracy and consistency.
• Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions.
• Communicate pay calendar updates and deadlines to stakeholders and employees.
• Ensure accurate and timely payments to employees and statutory authorities.
• Increase customer satisfaction/ enhance the customer experience.
• Maintain internal reporting requirements.
• Review and validate payroll calculations, including statutory deductions, bonuses, and overtime, for each country.
• Develop processes and procedures for the business following customer and business requirements.

Skills required

• Must be 4-5 years in core India payroll.
• Excellent communication skills; both written and verbal
• Knowledge of Payroll / Taxation, Form 24Q submission process, Investment proofs verification
• Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
• Strong computing skills
• Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers, coaching, development, ad hoc training.
• Demonstrable customer service skills
• Good in excel / word/PPT.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.