Ready to join the future of work?

Come join a remote and hybrid first, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩

About Us:

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️

The role in a nutshell:

As the Global Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to the company's success. Strong analytical skills, attention to detail, and multitasking abilities are essential in this role.

How you will make a difference:

• Client Relationship Management: Proven ability to manage and nurture client relationships, acting as the primary point of contact and ensuring consistent delivery of exceptional service and support. This would ideally come from an outsourcing environment.
• Customer Satisfaction Focus: Track and maintain customer satisfaction through account management, operational oversight, and client engagement. Proactive in identifying service issues and working with internal teams to implement solutions.
• Business Acumen: Strong understanding of business needs, customer contracts, and opportunities for growth or expansion. Ability to drive business retention and identify new business opportunities.
• Analytical Skills: Excellent analytical abilities to assess service performance, track key performance indicators (KPIs), and interpret financial data related to profit and loss (P&L) to drive operational and financial efficiency.
• Operational Performance Management: Experience managing service delivery in alignment with service level agreements (SLAs) and other contractual obligations. Ability to assess operational performance and recommend improvement strategies.
• Communication & Presentation: Strong verbal and written communication skills with the ability to present technology roadmaps, operational reviews, and business strategies effectively to clients and internal teams.
• Project Management: Competence in managing multiple priorities in a fast-paced environment, including overseeing client projects, operational meetings, and issue resolution within agreed timeframes.
• Financial Acumen: Understanding of financial performance reporting and contract provisions. Experience with P&L analysis, invoicing, and ensuring the timely payment of services.
• Collaboration: Ability to partner with internal stakeholders such as finance, operations, and technical teams to ensure alignment and effective service delivery.
• Problem-Solving: Proactive in resolving service issues, analyzing root causes, and implementing effective remediation plans.
• Customer-Centric Approach: Dedicated to understanding client business needs and ensuring services meet or exceed contractual expectations, driving client satisfaction and fostering long-term partnerships.

What will give you an advantage:

• Knowledge of customers contract, including any one-off or unique provisions
• Drive actions to retain existing business and obtain contract renewals
• Identify business expansion opportunities and coordinate the provision of new services to client
• Timely and accurate reporting of account financial performance and commercial status to all relevant stakeholders
• Coordination with Safeguard Finance and customer to ensure the accuracy and timely payment of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed
• Partners with key operations stakeholders to ensure service delivery aligns with SLA requirements
• Assess and analyze Key Performance Indicator (KPI) results
• Actively involved in suggesting and recommending approaches for performance improvement
• Track and monitor change requests
• Review and approve Root Cause Analysis and Remediation Plans in accordance with client other Safeguard Global teams

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Our Global Benefits :

• 💻 Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
• 🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
• 🎁 2 Charitable Days: Contribute to causes you believe in.
• 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
• 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian:

• 🌎 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

Ready to join a workforce that shapes itself around your life, embraces remote work like a pro? Apply, by clicking on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work! 🌐

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.