We're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.

The Role

The Associate Implementation Engineer is a hybrid position that combines the technical expertise of a Solutions Engineer with the client-facing, delivery focus of an Implementation Manager.

You will work with clients from the first conversations through to go-live, ensuring the platform is configured to deliver measurable value. This is a hands-on role that involves designing solutions, solving unique client challenges, and building strong relationships that set customers up for long-term success.

Key Responsibilities

• Pre-Sales / Solutions Engineering

  • Partner with Sales to understand prospects’ goals, challenges, and technical landscape.

  • Translate requirements into tailored configurations across Signal AI’s WebApp, API, and advanced analytics products.

  • Deliver compelling, client-specific product demonstrations that inspire and excite the prospect on the wide-ranging possibilities.

  • Provide technical expertise during the sales cycle, answering questions on our AI, data sources, and integrations.

  • Contribute to RFP and RFI responses and proposals with a clear, solutions-driven approach.

• Post-Sales / Implementation Engineering

  • Take ownership of the technical design and configuration of new client solutions during onboarding.

  • Develop creative and scalable solutions to unique client use cases.

  • Configure and optimise the platform to align with client objectives, including multi-workspace and multi-product deployments.

  • Deliver engaging training to ensure clients can confidently use the solution you have built.

  • Collaborate with Support, Product, AI Training and Data Ingestion teams to troubleshoot issues and advocate for client needs.

  • Build trusted relationships with clients to ensure a positive start to their Signal AI journey.

What We Are Looking For

• Experience

  • Previous experience in a client-facing technical role such as Solutions Engineer, Implementation Manager, Technical Account Manager, or similar in a B2B SaaS environment.

  • Experience with AI, data analytics, media intelligence, or BI and dashboard platforms is a strong advantage.

  • Technical Skills

  • Solid understanding of SaaS platforms, APIs, and BI or visualisation tools.

  • Ability to quickly learn and explain technical concepts to different audiences.

• Soft Skills

  • Strong communication skills, able to explain complex ideas to both technical and non-technical stakeholders.

  • Excellent organisational skills, with the ability to manage multiple projects and deadlines while maintaining quality.

  • A client-focused mindset with a passion for delivering value and solving problems creatively.

  • A proactive, collaborative approach with the ability to work across teams and influence outcomes.

Why Join Us

You will be joining a high-impact Implementation team known for its deep client understanding, problem-solving ability, and proactive ownership.

In this role, you will work on some of the most exciting and high-profile projects at the forefront of the Signal AI platform and capabilities. You will partner with some of our most significant and most strategic clients, helping to deliver innovative, first-of-its-kind solutions that push the boundaries of what the platform can do. You will have the opportunity to shape solutions, influence product evolution, and collaborate across the business to deliver results that make a visible impact.

Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn’t align perfectly with each qualification, we encourage you to apply if you’re passionate about this role.

We're dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and heard—a place where you can truly thrive as yourself.

Compensation Range: €20K - €25K