Technical Customer Support Engineer - Weekend Support
Snowplow Analytics
This job is no longer accepting applications
See open jobs at Snowplow Analytics.See open jobs similar to "Technical Customer Support Engineer - Weekend Support" MMC Ventures.IT, Customer Service
Greece
Posted on Saturday, March 23, 2024
About Snowplow
As the leader in Data Creation, Snowplow empowers more than 10,000 organisations, including Strava, Burberry, Condé Nast and Flickr to create first-party customer behavioural data to unlock transformative AI and advanced analytics directly from their warehouse, lakehouse or in a real-time stream.
Snowplow was founded with the belief that data teams should spend their time innovating and driving competitive advantage, not extracting and wrangling behavioural data from CDP’s or digital analytics platforms.
Following our $40 million in Series B funding led by global venture capital firm, NEA, whose prior investments include Databricks, MongoDB, and Elastic, we are on the lookout for more creative and innovative individuals to help us shape our next chapter.
The Opportunity
Our product range has grown significantly over the past year: we now orchestrate and monitor Snowplow event pipelines across 200 customer-owned AWS, GCP and Azure sub-accounts; and we have a rapidly developing data analytics offering which needs an ever-increasing set of skills inside Support.
We provide a wide range of both proactive, and reactive help: use-case and setup questions, identifying product issues and enhancement requests, resolving client or implementation-specific problems, data recovery, upgrades and infrastructure management.
Our Customer Support team is highly technical, data-savvy and data-driven. A Support Engineer at Snowplow has the opportunity to work with a huge range of technologies and become a specialist over time. We provide 24x7 support for our global customer base. You will be working with people from across the globe. This is a demanding and varied role, which will keep you on your toes!
What we’re looking for:
● Someone who loves to solve problems. All day. Every day. From the comfort of your own home, or from wherever in the world you want to work. If that's you, read on.
● Someone who can talk to customers. Even more, you can help customers with complex technical issues, but with buckets of empathy.
● Someone with an analytical mind, who is absolutely unfazed by problems they don’t understand. Our product is technically complex. You’ll be learning every single day.
Who you are:
● You’re calm in a crisis. You’re flexible. You cut through the noise and spot the priorities.
● You’re passionate about programming. Web development and web apps weave their magic for you.
● You understand and love UNIX and Linux.
● You’d jump all over a JavaScript problem.
● You’re clued-in on cloud technologies like AWS and GCP.
● You’re qualified. You might have a Computer Science or data-related degree, or top marks from a coding boot camp, or you can demonstrate that level of knowledge. You have a mature and curious attitude to security, documentation and process. A bit of SQL might help.
● But coding isn’t enough by itself. You’re going to be a great communicator. You’re keen to understand and help customers succeed with our product. You’re innovative and effective. You’re inquiring and keen to learn.
● Most of all, you know that technical support is a place you can exercise your technical chops, and build a career. You’ll get the opportunity to do that at Snowplow. This is a skilled, multidisciplinary and demanding role, supporting a technology stack with multiple external dependencies. Our Support Engineering team is on a critical mission to keep our customers' event pipelines running robustly, many of which process billions of events per month, and to help our customers extract the most value from their real-time event data.
We’re flexible on where you want to work from, but on this occasion, we are specifically looking to hire in Europe, where you will have the opportunity to work closely with a number of our technical team in the same region.
This is 24x7 support, and so we have specific coverage needs to fill. Right now, that means we’re looking for someone who can work these days and time zone:
Saturday to Wednesday OR Wednesday to Saturday UTC to UTC+3 (approximate working hours 9am-5:30pm local, depending on your timezone).
If this sounds like you, please get in touch.
We know that some of you might be reading this and thinking you need to be 100% qualified to even apply. But we value diversity, and we hire as much for potential as any qualification. If you think you can help solve our challenges, we’ll invest in your training. We can teach almost anything to someone with drive, a strong sense of ownership and a willingness to learn.
What you’ll get for being awesome:
💰 A competitive package, including share options
🧘 Flexible working
🏖️ A generous holiday allowance no matter where you are in the world
🫂 Mental health support including therapy sessions
💻 MacBook and home office equipment allowance
🫶 1 week of volunteering a year for a cause you feel passionate about
👪 Enhanced Family leave
Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
This job is no longer accepting applications
See open jobs at Snowplow Analytics.See open jobs similar to "Technical Customer Support Engineer - Weekend Support" MMC Ventures.