Customer Supply Chain Analyst

Cincinnati, OH Hybrid

Full Time

What you will do

The Customer Supply Chain Analyst will partner with the customer and internal supply chain teams to help optimize the end-to-end supply chain with a focus on network cost and service. The Customer Supply Chain Analyst will process incoming orders, manage logistics and conduct detailed analysis on order and supply chain issues utilizing advanced systems and tools. The Customer Supply Chain Analyst will implement process improvements through cross-functional collaboration as well as partnering with customers to drive achievement of organizational metrics and customer goals.

Key Responsibilities:

• Develop and leverage key business relationships to understand the customer expectations and internal policies/capabilities to proactively manage the business to meet customer expectations.
• Identify, plan and implement end-to-end solutions that improve service and cost and/or implement new capabilities
• Deliver innovation to enable our business through the effective use of technology.
• Analyze, recommend, and implement modifications to customer purchasing patterns and Kenvue Network and products for optimal service and improved logistics efficiencies
• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures
• Participate in the design & support customer specific supply chain joint business planning, which further our mission of being a best-in-class customer facing supply chain organization
• Find opportunities to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions
• Learn and utilize new technology to drive proactive business planning, timely analytics, and efficiency
• Identify and implement innovative solutions using process excellence tools and methodologies that help shape our programmatic approach within the end-to-end supply chain
• Utilize Microsoft and other Advanced Analytics applications, data mining as well as business applications such as: SAP, BW, EDI, Celonis and ERP Systems
• Process customer incoming orders and manage logistics to optimize cost and service and will conduct detailed analysis on order and supply chain issues utilizing advanced systems and tools.
• Execute and consolidate opportunities for promotional and base business orders.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.

What We Are Looking For

Required Qualifications:

• A Bachelor’s degree is required; expected graduates will be considered if the degree is completed by May 2026.
• Minimum of 0-2 years of related work experience required
• Strong collaboration and communication skills required with experience working on multi-functional teams preferred
• Proficiency in Microsoft Suite, required with proficiency in advanced analytics platforms is preferred
• Ability to travel up to 10%

Preferred Qualifications:

• Solid problem-solving and analytical skills preferred
• Demonstrated ability and desire to learn new systems and applications preferred
• Customer-centric mindset, with customer-facing working experience is preferred
• Experience in Customer Service, Planning, Manufacturing, Transportation, Finance or Distribution preferred
• Business applications experience preferred, such as SAP, BW, EDI, or other ERP Systems