Head of E-commerce Business Performance

📍 Singapore | Full-Time | E-commerce Leadership Role

We are partnering with a leading regional fashion & footwear retailer to identify a highly analytical and commercially driven professional for a newly created Head of E-commerce Business Performance role.

This position sits at the center of the e-commerce operating model and will play a critical role in driving business performance, forecasting, commercial insights, and cross-functional execution across multiple markets and channels. The role is ideal for someone who combines strong business intuition with structured analytical thinking and thrives in fast-paced digital commerce environments.

Key Responsibilities

• Own weekly, monthly, and quarterly forecasting across traffic, conversion, and revenue performance
• Build business models and scenario-based analyses to identify risks, opportunities, and growth levers
• Monitor end-to-end e-commerce funnel performance and identify actionable insights
• Drive alignment across Marketing, CRM, Merchandising, CRO, Product, Operations, and Planning teams
• Translate business insights into clear actions, timelines, and measurable outcomes
• Lead performance storytelling for weekly/monthly business reviews and commercial discussions
• Partner closely with Data/BI teams to ensure KPI consistency, dashboard accuracy, and actionable reporting
• Track initiative impact on revenue growth, conversion, and customer performance metrics

Ideal Background

• Experience in e-commerce, retail, digital commerce, or commercial performance environments
• Strong understanding of e-commerce KPIs including traffic, conversion, AOV, CAC, CLTV, funnel metrics, and revenue optimisation
• Proven experience in forecasting, business modelling, commercial analytics, or performance optimisation
• Strong stakeholder management and ability to influence cross-functional teams
• Experience working in fast-paced, multi-market or regional digital businesses
• Familiarity with tools such as GA4, Looker, Power BI, Amplitude, SFCC, or similar platforms is advantageous

What We’re Looking For

• Commercially sharp and highly structured thinker
• Strong ownership mindset with ability to drive execution
• Confident communicator who can influence without direct authority
• Action-oriented individual who turns insights into business outcomes
• Comfortable working in ambiguity and driving cross-functional momentum

If this sounds interesting, I’d be happy to share more details you can DM me watsapp +65 63592571 or can also email your cv to nmulla@high5hire.com