Accounts Receivable (AR) Analyst

Warszawa, Poland

Full Time

About the role

As the Accounts Receivable (AR) Analyst, you will be part of the GBS Order to Cash (OTC) team and play a key role in managing customer accounts, ensuring timely cash collection, accurate cash application, and effective resolution of payment-related issues. You will monitor outstanding receivables, investigate overdue balances, reconcile customer accounts, and collaborate with internal and external stakeholders to resolve billing, payment, and account discrepancies. Through proactive account management and analysis, you will help optimize cash flow, reduce aging balances, and support the achievement of working capital targets.

Your responsibilities

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Monitor aging reports and proactively follow up on overdue balances to reduce risk and optimize cash flow.
• Investigate and resolve payment discrepancies, unapplied cash, deductions, and account reconciliation issues.
• Perform customer account reconciliations and maintain accurate AR records in ERP systems.
• Collaborate with customers, Sales, Customer Service, Credit, and Finance teams to resolve payment-related issues and improve collection outcomes.
• Support cash application activities by ensuring payments are correctly allocated and exceptions are promptly addressed.
• Analyze AR performance and provide reporting on DSO, aging, overdue debt, collection effectiveness, and other key metrics.
• Utilize digital tools and automation solutions (e.g., HighRadius) to improve efficiency, enhance controls, and support continuous improvement initiatives.
• Contribute to process standardization, policy compliance, and operational excellence across the Order-to-Cash process.

The experience we're looking for

• Experience in OTC, Accounts Receivable within a shared services or global process-driven organization
• Experience working with ERP systems (e.g., SAP) and OTC platforms such as High Radius preferred
• Strong analytical and problem-solving skills with the ability to interpret aging reports and backlog trends
• Excellent communication and stakeholder management skills to collaborate across Sales, Finance, and Supply Chain
• Continuous improvement mindset with experience in process standardization and automation initiatives
• Fluency in English and Romanian

The skills for success

Project management, Financial systems, Improve business processes, Accounting Principles, Financial Reporting, Stakeholder engagement and influence.