Senior Sales Consultant – Inbound Leads Provided

Traverse City, MI

Full-time

Job Summary

We are looking for an experienced and results-oriented Senior Sales Consultant to manage and convert inbound leads provided by the company. The candidate will be responsible for understanding customer requirements, providing suitable solutions, conducting consultations, following up with prospects, and converting qualified leads into successful sales.

The ideal candidate should have strong communication, negotiation, relationship-building, and closing skills, with a proven track record in sales.

Key Responsibilities

• Handle and respond promptly to inbound leads provided by the company.
• Contact potential customers through phone calls, WhatsApp, email, and meetings.
• Understand customer requirements, budgets, timelines, and expectations.
• Present suitable products, services, construction solutions, or project offerings.
• Conduct sales consultations and explain pricing, specifications, benefits, and processes.
• Prepare and share quotations and proposals in coordination with the relevant teams.
• Follow up systematically with prospects and maintain a healthy sales pipeline.
• Convert qualified leads into confirmed orders, contracts, or projects.
• Negotiate pricing and commercial terms within approved company guidelines.
• Build and maintain strong relationships with existing and prospective customers.
• Coordinate with estimation, technical, project, operations, and finance teams to ensure smooth execution.
• Maintain accurate customer information, follow-up records, and sales reports in CRM/software.
• Achieve monthly, quarterly, and annual sales targets.
• Track lead conversion, follow-up status, and reasons for lost opportunities.
• Identify opportunities for upselling, cross-selling, and repeat business.
• Stay updated on market trends, competitors, customer requirements, and industry developments.
• Participate in client meetings, presentations, site visits, and sales discussions when required.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales achievement.
• Inbound lead-to-customer conversion rate.
• Number and value of orders/projects closed.
• Follow-up and response time for inbound leads.
• Sales pipeline value.
• Average deal value.
• Customer retention and repeat business.
• Achievement of individual and team sales targets.

Required Skills

• Excellent verbal and written communication skills.
• Strong sales consultation and closing abilities.
• Good negotiation and persuasion skills.
• Customer-focused approach.
• Strong follow-up and relationship-management skills.
• Ability to understand customer requirements and recommend appropriate solutions.
• Good knowledge of MS Office and CRM systems.
• Strong presentation and interpersonal skills.
• Ability to work independently and meet sales targets.
• Good commercial awareness and problem-solving ability

Education & Experience

• Bachelor's degree in Business Administration, Marketing, Civil Engineering, Construction Management, or a related field.
• 6+ years of relevant sales experience, preferably in construction, real estate, building materials, interiors, infrastructure, or related industries.
• Experience handling inbound leads and converting them into sales will be preferred.
• Candidates with a consistent record of achieving sales targets are highly desirable.