Your responsibilities

• Own and oversee complex operational activities across Accounts Payable and Accounts Receivable, ensuring accurate, timely and compliant service delivery.

• Act as an experienced escalation point for supplier, customer, market and business process outsourcing partner queries, resolving issues before manager involvement where appropriate.

• Investigate and resolve exceptions, disputes and financial discrepancies across invoices, payments, receivables, claims, deductions, collections, cash application and account balances.

• Ensure policy-driven and higher-risk transactions are supported by complete documentation, appropriate approvals and a clear audit trail.

• Monitor service levels, key performance indicators, aged items, query volumes and exception trends, highlighting risks, breaches and opportunities for action.

• Maintain structured governance, escalation and exception logs, dashboards and supporting records to strengthen transparency and audit readiness.

• Support period-end activities, reconciliations, reporting and performance reviews across AP and AR, working with Record-to-Report and other Finance teams as required.

• Collaborate with Procurement, Commercial, Sales, Customer Service, Supply Chain, Treasury, Finance, markets and external partners to resolve cross-process issues and improve outcomes.

• Perform root cause analysis on recurring queries, control gaps and process failures, recommending sustainable upstream fixes.

• Identify and support opportunities for standardisation, automation, system enhancement and elimination of manual effort across the end-to-end AP/AR lifecycle.

• Contribute to governance forums, transformation initiatives and continuous improvement activity by providing data-led insights and practical process expertise.

• Provide coaching, guidance and knowledge sharing to junior colleagues, supporting consistent ways of working and effective issue resolution.

The experience we're looking for

• Experience in Accounts Payable, Accounts Receivable, Source-to-Pay, Order-to-Cash, Finance Operations or a shared services environment.

• Broad understanding of end-to-end supplier and customer finance processes, with the ability to work across multiple AP and AR activities rather than a single specialist process.

• Experience resolving complex operational queries, exceptions, disputes and reconciliations using sound judgement and a clear control mindset.

• Working knowledge of financial controls, compliance requirements, governance frameworks, audit evidence and standard operating procedures.

• Experience using enterprise resource planning systems such as SAP S/4HANA, together with reporting, workflow or finance operations tools.

• Strong analytical skills, including the ability to interpret performance data, identify trends, complete root cause analysis and translate findings into practical actions.

• Proven stakeholder management and communication skills, with the ability to work effectively across functions, markets, regions and external service partners.

• Ability to manage competing priorities and deliver high-quality outputs in a fast-paced, changing environment.

• Continuous improvement mindset, with experience contributing to process standardisation, automation, system enhancement or transformation initiatives.

• Ability to coach and support colleagues through knowledge sharing, constructive challenge and collaborative problem-solving.

• Proficiency in both English and German is required