Your responsibilities

• Manage the end-to-end order fulfillment process, from order entry to delivery.

• Coordinate with internal teams (planning, logistics, sales) to meet customer service level agreements.

• Conduct regular audits to ensure order accuracy and resolve discrepancies.

• Generate periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.

• Analyze historical and current trends to identify risks, opportunities, and patterns.

• Track and monitor KPIs, ensuring accurate measurement and communication.

• Propose new or adjusted indicators to improve performance evaluation.

• Maintain and update dashboards and databases used for reporting and analysis.

• Prepare executive presentations with key findings and data-driven recommendations.

• Ensure compliance with internal policies and external regulations related to customer service processes.

The experience we're looking for

- Substantial experience in customer service, order management and fulfillment.

- A strong track record of collaboration and team work.

- Comprehensive knowledge of planning, logistics and customer service

- Solution-oriented approach to complex challenges, with a focus on process improvement.

- Business acumen, paired with expertise in supply chain management and production optimisation.

- Improvement of Data Visualization