Company Description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

People Services Advisor

Location: Warrington or London (Hybrid working - 1-2 days/week in the office)

At Gousto, we’re on a mission to become the UK & Ireland's most loved way to eat dinner – and for every meal to leave the planet better off. We’re proud to be one of the fastest-growing companies in the UK, powered by data and a love of food. Together, we’re changing how people shop, cook and eat at home.

Our People Services team supports our entire Gousto population, owning the key operational steps in the employee lifecycle. We’re on a journey to improve our ways of working by focusing on employee experience, simplicity, automation and compliance. We’re looking for a People Services Advisor to join our friendly and collaborative team. This role offers a unique opportunity to lead on process improvement initiatives, work across a wide range of people operations, and contribute to an inclusive and engaging employee experience.

Core Responsibilities

• Lead the onboarding and offboarding process for salaried employees, ensuring a seamless and high-quality experience
• Manage the contractor and freelancer onboarding process, supporting managers and ensuring compliance
• Collaborate with the Talent Acquisition team to resolve contract queries and ensure smooth pre-boarding
• Manage employee life cycle processes including contract changes and family leave entitlements
• Provide guidance on complex or escalated employee queries to People Services Assistants
• Advise managers on employee relations matters such as probations, absence, and flexible working requests
• Carry out exit interviews and support ER consistency across the business
• Drive improvements to people processes, focusing on automation, scalability and legal compliance
• Maintain accurate documentation including contracts, engagement plans, job descriptions, and org charts
• Build trusted relationships with People Partners and Line Managers, providing operational support and advice
• Deliver ad-hoc training and occasional office support, including event coordination and reception cover

Who You Are

• You have generalist HR knowledge gained in a fast-paced, commercial environment
• You build trust and form strong relationships with stakeholders at all levels
• You have an excellent eye for detail and pride yourself on delivering high-quality work
• You are proactive, pragmatic and solutions-focused in your approach
• You thrive in a collaborative environment and contribute to shared goals
• You demonstrate strong communication and organisational skills
• You are resilient and adaptable, able to manage ambiguity and changing priorities
• You’re highly organised, deadline-focused, and comfortable prioritising workload
• You are confident working with HR systems, Google Docs and Sheets (including pivot tables and formulas)
• You understand how to use HR data and analytics to generate reports and insights
• CIPD qualification is desirable but not essential

Additional Information

Benefits

Click here to see our company benefits!

Interview Process

• Call with a Talent Acquisition
• 1st stage interview with Hiring Manager
• 2nd stage interview with Hiring Manager & People Team

Inclusion at Gousto

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. (Eg, Extra time or systems accommodations).