Job Description

Role Title: People Systems & Process Assistant

Employment Type: 12 Month Secondment

Reports into: HRIS Business Analyst

We have an exciting secondment opportunity in our People Transformation Team for a People Systems & Process Assistant. This role is essential to the smooth running of our People systems including our HRIS & ATS! You will work with a wide range of stakeholder across the People Team while driving BAU & Continuous Improvement across our People Tech suite.

Core Responsibilities:

• Responsible for execution of BAU and continuous improvement (CI) activities across People processes and systems, ensuring smooth operations during the HRIS project period.
• Act as the first point of contact for BAU queries, triaging and coordinating resolution with the appropriate stakeholders.
• Escalate complex issues or critical unplanned changes to the HRIS project team or IT partners, ensuring timely and effective resolution.
• Support the HRIS Business Analyst in workflow coordination, ensuring BAU activities are managed effectively and dependencies are surfaced.
• Identify and recommend opportunities to improve processes, tools, and ways of working, capturing learnings that can inform the HRIS solution.
• Provide support for data quality checks, user access management, and system housekeeping tasks.
• Assist in the creation and maintenance of user documentation, guides, and simple training materials for BAU activities.
• Collaborate with colleagues across the People team to ensure BAU process continuity and effective communication during the transition to the new HRIS.
• Offer ad hoc support to the HRIS project team, e.g. supporting testing cycles or providing process insights

Who you are:

• Experience in a systems / process support role within HR or People Operations.
• Good understanding of core people processes and how they connect with technology.
• Strong organisational skills, able to coordinate BAU tasks and manage multiple priorities.
• Experience with continuous improvement activities and change management cycles - identifying issues, capturing requirements, and suggesting solutions.
• Comfortable working with different types of systems, including running basic reports, troubleshooting, and maintaining functionality.
• Skilled communicator, able to triage issues and explain process/system behaviours clearly to stakeholders.
• Collaborative team player, confident working with different functions and escalating effectively when needed.
• Calm and solution-focused, particularly when dealing with unplanned or urgent issues.
• Proactive learner, able to pick up new systems and processes quickly.