Company Description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

Job Title: Insight Lead
Contract Type: 12-Month Fixed Term Contract
Location: London, Hybrid

You will lead the Insight team’s strategy and planning, taking ownership of the insight roadmap and delivering strategic insight projects across the business. Working closely with the Head of Customer Strategy & Sustainability, you will drive initiatives around customer-centricity, best practice, and tooling to ensure Gousto continues to increase value for its customers.

This role is pivotal as a link with senior stakeholders across our Choice and Activate tribes, as well as our Proposition Strategy function. You will lead a small team of three, fostering a culture of development and coaching while managing research projects that ensure best practice is maintained across all team outputs.

Core Responsibilities

• Manage the relationship with stakeholders in the Activate & Choice tribes and Proposition Strategy to identify knowledge gaps and build research project plans
• Lead large research projects across owned areas and support junior team members with smaller projects
• Support the development of the Gousto proposition roadmap with relevant insight and evolve our understanding of target customers
• Line manage two direct reports, providing weekly 1:1s and supporting their career progression through regular development sessions
• Run weekly team meetings to check in on current and upcoming projects and continuous OKRs
• Support the Insight Manager in running regular OKR check-ins and contributing to 2027 budget planning
• Manage the Insight budget by keeping an accurate track of all lines
• Build a sense of community and coach junior colleagues across the function
• Collaborate with other customer-facing teams, such as Analytics and Product Design, to share knowledge on relevant initiatives
• Implement best practices around data and research processes

Who You Are

• Experience in in-house market research, with additional experience in research agencies or the food and tech industry being a plus
• Track record of leading large insight projects from planning through to delivery and influencing commercial decisions
• Focus on business impact with evidence of driving commercial and customer value
• Experience in both qualitative and quantitative market research, including tracking programmes and consumer segmentation
• Foundational knowledge of user research theory to enable effective collaboration with user researchers
• Experience leading a small team and a passion for guiding the development of junior team members
• Ability to navigate ambiguity and create new processes and ways of working in a fast-moving environment
• Experience working with data and analytics functions to enhance insight learnings through behavioural data
• Skilled at engaging stakeholders across functions and levels to embed a customer-first approach
• Curiosity about using Gen AI and new approaches to enhance research through experimentation

Additional Information

Interview Process

• Call with a Talent Acquisition Partner
• Hiring Manager Interview
• Technical/Case Study Assessment

Gousto is for everyone:

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business, we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome, and we’re looking for applications from people of all backgrounds and experiences.

Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile. And, if you’re in a job share, why not just apply as a pair?

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining flexibility with time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know, and we will do our best to help you feel comfortable.

We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know.

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