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Business Development Manager



Sales & Business Development
London, UK
Posted on Monday, June 26, 2023

Who we are:

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast and grind then deliver the results to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. By paying coffee farmers an average of 60% above the Fairtrade baseline, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

What we do:

● Make coffee a force for good

● Source 100% speciality grade coffee

● Farmers get 60% above the Fairtrade base price on average

● Provide training and investment to budding coffee growers

● Roast our coffee no more than seven days before shipping

● Grind each bean on the day it’s sent out

● Have an energetic, collaborative approach to supporting the speciality coffee industry as a whole

The Role:

We are looking for a Business Development Manager to help us win, retain and grow new accounts in the hospitality sector. From speciality coffee shops to hotels and restaurant groups across the UK, you will join a star sales team and will help us convert businesses into Pact clients, and will be an expert consultant on new site launches. You'll also help manage accounts and drive performance. In short, you'll help us build Pact Coffee as the UK's most popular speciality coffee partner in the hospitality space.


As a Business Development Manager, your main responsibilities will include:

  • Finding and engaging potential customers, pitching, negotiating and closing deals
  • Managing a sales pipeline and reporting your progress to the Head of Business to Business (B2B), with a monthly target of £2000 MRR.
  • Ensuring accounts have the full range of available products, with up-selling and cross-selling campaigns
  • Organising and supporting sampling sessions, machinery installations, barista training and launches
  • Ensuring best-in-class launches and support is implemented across your account base - with support from the Key Account and Training team to ensure accounts are operating at 80%+ compliance of booked MRR.
  • Merchandising promotional and seasonal brand activity for customers

You’ll be perfect for the role if you are:

  • Experienced in field sales
  • Experienced in account management
  • Passionate about food and drink and especially coffee
  • A fast learner and willing to turn your coffee training into action
  • A great team player, willing to speak up and help shape team decisions
  • Driven to outperform targets and metrics, to succeed as a team and to hit your individual and team goals
  • An excellent communicator with a confident personality and a drive to ‘make it happen’
  • Well organised, strategic and focused on quality outcomes
  • Able to work cross-functionally with stakeholders at all levels (both internally and externally)

Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:

  • Salary bracket: up to £30k depending on experience
  • Significant new business commission structure
  • Regular personal and team incentives
  • 23 days holiday, increasing annually up to 27 days (our office is closed between Christmas and New Year)
  • Hybrid working model with time spent in the field, in the office and at home
  • Comprehensive training in sales, account management, coffee and more
  • Flexitime (with core hours of 10-4)
  • Monthly coffee allowance
  • In House performance coaching
  • Unlimited coaching sessions with More Happi
  • Health and wellbeing programme with Juno
  • An accessible and open workspace
  • Plus, many more benefits