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Key Account Manager - Offices



Sales & Business Development
bermondsey, london, uk
Posted on Thursday, May 30, 2024

Who we are:

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast and grind then deliver the results to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. By paying coffee farmers an average of 60% above the Fairtrade baseline, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

What we do:

● Make coffee a force for good

● Source 100% speciality grade coffee

● Farmers get 70% above the Fairtrade base price on average

● Provide training and investment to budding coffee growers

● Roast our coffee no more than seven days before shipping

● Grind each bean on the day it’s sent out

● Have an energetic, collaborative approach to supporting the speciality coffee industry as a whole

The Role:

We are looking for a Key Account Manager to help us drive explosive growth within our Pact Coffee for Business channel, by providing our clients with the highest quality coffee to delight their teams with the best freshly roasted coffee on the market. You will be an integral part of our team and mission, building our B2B office channel by keeping our existing clients engaged and opening up new opportunities to grow each account individually. The role is responsible for the following three key areas:

  1. Working with our existing ‘mid-market’ clients (top 100) both in London and beyond, with a focus on growth and retention through quality and engagement. Compliance of existing universe + growth through detailed gap analysis and referral mindset is integral to the role.
  2. Driving flawless launches and relationships within key accounts to support both our recent wins and existing partnerships. Equally you will be an integral part of future national account wins providing regular contact with accounts both face-to-face through site visits, training sessions and events, as well as virtually via telephone, emails and online content creation.

Working closely with marketing, operations and customer services to ensure all B2B corporate customers are consistently treated like VIPs and Pact Coffee is seen as best in class within the sector.