Location: Haslemere, Surrey, England, UK

Hours: 35 hours per week

Salary: Dependent on Experience

Contract Type: Permanent

Date Posted: 14th Ocotber 2024

Start Date: November 1st 2024

Who we are

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast, grind and deliver fresh to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. We encourage farmers to strive for speciality-grade crops - because it’s about quality, not charity.

What we do:

- Make coffee a force for good

- Source 100% speciality grade coffee

- Provide training and investment to coffee growers

- Roast our coffee no more than seven days before shipping to our subscribers

You’ll join us at an exciting period of growth and be a key player in our next chapter.

## Equality Statement

At Pact Coffee, we are committed to creating a working environment which is safe, based on mutual respect and enabling people to be themselves. We acknowledge that the diversity of our workforce should be reflective of the society in which we live. Be that age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, ethnicity, religion or belief and marital status, education or socio-economic background. Finally, we believe that championing diversity and inclusion among not only our employees, but also the farmers we work with is critical to our success.

The Role and Job Description

The successful candidate would be required to perform the following tasks:

Coffee Production

• Lead the day-to-day running of coffee production, managing our menu of 26+ lines of rotating single-estate and blend coffees, ensuring product quality and stock coverage for the operations team
• Facilitate daily cupping sessions and use statistical analysis to make decisions on roast optimisation to ensure adherence to quality standards
• Roast for production
• Liaise with the Head Roaster to plan & forecast coffee menu & oversee stock management in multiple warehouses
• Manage all aspects of programmed green coffee into the roastery including haulier bookings, organising warehouse drawdowns and releases from financiers
• Use physical and sensorial data in addition to roasting knowledge to set and develop individually tailored roast profiles for all our coffees
• Own Maintenance of air filtration system and Coffee Roasters; liaising with external contractors and managing the yearly maintenance programme
• Own End of Month Green Stock Count - Submit EOM to Finance team in a timely and accurate manner

Quality Control

• Own day to day quality control ensuring all QC is taking place across green and roasted coffee, looking to seek ways to enhance the overall quality control programme, ensuring efficient, accurate, meaningful and actionable data-gathering & analysis. This includes green coffee at all stages of the supply chain and brewing finished products across multiple brew methods.
• Own calibration and maintenance on all production grinders. calibrating and replacing burrs as forecasted by tracked usage & degradation

• Manage green coffee information to support creation of assets for new coffee launches (PDP/Coffee Cards) including gathering key information about coffees across language barriers

Management & Training

• Directly manage the coffee ops team, maintaining team motivation and delivering the day's production.
• Train new roasters in operating our Loring S70 Peregrine Roasters, covering manual roasting, recipes, and all maintenance tasks
• Foster a high level of integration and communication with other departments to ensure all issues relating to quality are analysed and resolved efficiently and thoroughly
• Support the BRCGS and Organic Certifications through both internal and external audits
• Assist the Senior Coffee Production Manager in delivering Coffee Classes to the wider business on a rotational basis
• Deputise for the Line Manager when needed

Please note this role does require some heavy lifting