Who we are:

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast and grind then deliver the results to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. By paying coffee farmers an average of 60% above the Fairtrade baseline, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

What we do:

● Source 100% speciality grade coffee

● Farmers get 60% above the Fairtrade base price on average

● Provide training and investment to budding coffee growers

● Roast our coffee no more than seven days before shipping

● Grind each bean on the day it’s sent out

● Have an energetic, collaborative approach to supporting the speciality coffee industry as a whole

The Role:

We are looking for a Wholesale National Account Manager to help us win, retain and grow new national accounts in the Wholesale sector. This is a new but strategically important channel for Pact and the role would involve not only driving the ‘push’ model through wholesalers, but equally driving strategically relevant end user business through these new route to market accounts to drive the ‘pull’. From event caterers to HORECA Key accounts to travel and convenience customers, this role will be pivotal in winning image and volume driving strategic growth within the B2B channel at Pact. You'll also be responsible for day to day account management within wholesalers to grow in the independent freetrade and build performance, through marketing, activation and promotions. In short, you'll help us build Pact Coffee as the UK's most popular speciality coffee partner in the wholesale space.

As a National Account Manager, your main responsibilities will include:

• Finding and engaging potential new RTM customers, pitching, negotiating and closing deals, in conjunction with the Head of Business to Business (B2B)
• Driving pull-through with RTM customers through new strategically relevant end-user wins
• Ensuring accounts have the full range of available products, with up-selling and cross-selling campaigns to land new customer acquisition in the independent free trade.
• Driving best-in-class marketing and promotional plans to embed our range in this new channel.
• Ensuring best-in-class launches and support is implemented across new end user accounts - with support from the Key Account and Training team.

You’ll be perfect for the role if you are:

• Experienced in RTM/Wholesale account management - 2-3 years experience required
• Strategically minded - this is the opportunity to come in to help carve out a new channel
• Passionate about food and drink and especially coffee
• A fast learner and willing to turn your coffee training into action
• A great team player, willing to speak up and help shape team decisions
• Driven to outperform targets and metrics, to succeed as a team and to hit your individual and team goals
• An excellent communicator with a confident personality and a drive to ‘make it happen’
• Well organised, strategic and focused on quality outcomes
• Able to work cross-functionally with stakeholders at all levels (both internally and externally)

Benefits:

Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:

• Significant commission/bonus structure
• Regular personal and team incentives
• 23 days holiday, increasing annually up to 27 days (our office is closed between Christmas and New Year)
• Hybrid working model with time spent in the field, in the office and at home
• In House Performance Coaching
• Comprehensive training in sales, account management, coffee and more
• Flexitime (with core hours of 10-4)
• Monthly coffee allowance
• Unlimited coaching sessions with More Happi
• Health and wellbeing programme with Juno
• An accessible and open workspace
• Plus, many more benefits

Pact is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know by email to careers@pactcoffee.com.

In your application, please feel free to note which pronouns you use (she/her/hers, he/him/his, they/them/theirs, etc).