Director of Presales Solution Architecture
Tyk
This job is no longer accepting applications
See open jobs at Tyk.See open jobs similar to "Director of Presales Solution Architecture" MMC Ventures.IT, Sales & Business Development
London, UK
Posted 6+ months ago
What will this role be responsible for?
Creating a high-performing Solution Architecture Team
- Own the skills development and development plans for the Solution Architecture discipline at Tyk and facilitate training to support progression of skills
- Ensure our Solutions Architect specialists are equally skilled and equipped to deal with our clients and prospects.
- Identify and develop the specific skills required in the region to ensure coverage of the complete technical stack
- Train and enable internal teams on our product and market.
- Ensure that Presales Solution Architects (PSA) are trained and able to handle all aspects of the role, including technical discovery, demos, prospect calls and accompanying POCs.
- Ensure that Customer Solution Architects (CSA) are trained and able to handle all aspects of the role, including onboarding users, developing relationships and becoming technical partners to our clients.
- Ensure that Channel Solution Architects (XSA) (region dependent) can onboard, train and certify partners and develop relationships that support and develop our partners' technical needs and skills.
- Create the assets, artefacts and processes that enable our Solution Architecture teams to scale effectively
Developing a high-performance customer-centric culture
- Enable Solution Architects to deliver a best-in-class customer experience, delighting our customers throughout their Tyk journey.
- Fostering a proactive customer experience culture and helping Solution Architects to become highly skilled, more confident and better consultants.
- Be a regional point of escalation for technical support and advice, able to act as a player/coach and play a key role in high-value customer situations.
- Share your team's successes, ensure they are challenged and understand their goals, targets and expectations of them in their role.
- Amplify the voice of Tyk: create and publish assets that expand the awareness of our product in the market; attend and participate in events to increase our share of mind with our target ICPs.
Goals, KPIs, technical targets
- Work with the VP of Sales and Customer Success to:
- Set individual and team goals for Solution Architects
- Drive regional revenue and customer KPIs.
- Set OKRs for the regional Solution Architecture team.
Experience/Competencies needed:
- Experience with the Tyk platform or a directly comparable competitor or partner.
- Background in software development and solution architecture.
- Experience with Linux, scripting and related utilities.
- Understanding of common internet technologies, protocols, standards and data formats.
- A good understanding of DevOps and deployment practices and technologies (Puppet, Chef, Docker, Cloud services such as AWS and Azure, as well as IaaS such as OpenShift and Heroku).
- A good understanding of databases and Tyk product dependencies: Mongo/Redis/DocDB, etc.
- Comprehensive experience in backend engineering or solution architecture for complex systems.
- Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation).
- Experience with and understanding of: K8s, EC2, AKS, Docker, GoLang, gRPC, GraphQL, SSL/TLS, Caching, Redis, Mongo, CI/CD.
- Defining and managing proof of concepts.
- Creating and documenting solution architectures.
- Experience building applications in Go, C, or C++ is advantageous.
- Domain expertise in API Management.
- Competent people manager with a proven track record of developing high-performing teams.
Skills (including education if relevant):
- Personable, team focused.
- Performance and target driven.
- Likes helping people.
- Likes solving technical problems.
- Likes public speaking.
- Leadership.
- Coaching and training.
- Collaborative.
- Commercially astute and revenue-focused.
This job is no longer accepting applications
See open jobs at Tyk.See open jobs similar to "Director of Presales Solution Architecture" MMC Ventures.