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Senior Technical Writer-Engineer



Marketing & Communications, IT
United Kingdom
Posted on Monday, July 1, 2024

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that could work for you, read on to learn more.

The role

Do you love APIs and relish creating stellar documentation that empowers developers?
Do you thrive on building exceptional DX through comprehensive and efficient documentation?

We're looking for a passionate and experienced Senior Technical Writer, detail-oriented and results-driven to join the DX team. You'll play a pivotal role in overseeing the day-to-day operations of our documentation, including the roadmap.

Key Responsibilities:

  • Own and manage Tyk's documentation quality and effectiveness and overall design
  • Create user-centric technical content (guides, best practices, feature documentation)
  • Test products to write new content and improve existing materials
  • Automate and improve the documentation publishing process to increase speed, reduce errors, reduce frictions, and minimize human intervention that slows us down.
  • Identify and address content gaps to ensure comprehensive coverage
  • Help create and maintain a quarterly documentation roadmap
  • Maintain docs guidelines and standards (style guide, ToV, etc.)
  • Lead continuous improvement projects
  • Collaborate with cross-functional teams (product, engineering, compliance, legal, marketing)